Lexmark CX920 User Manual page 245

Troubleshooting
Print crooked or skewed
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
navigate through the settings.
Action
Step 1
a
Adjust the paper guides in the tray to the correct position for
the paper loaded.
b
Print the document.
Is the print crooked or skewed?
Step 2
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b
Print the document.
Is the print crooked or skewed?
Step 3
a
Check if the paper loaded is supported.
Note: If paper is not supported, then load a supported paper.
b
Print the document.
Is the print crooked or skewed?
Solid color or black images
Yes No
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Contact customer The problem is
support. solved.
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