Lexmark CX920 User Manual page 241

Troubleshooting
Action
Step 4
a
Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the setting matches the paper loaded.
•
You can also change the setting on the printer control
panel. Navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
b
Print the document.
Is the print light?
Step 5
Check if paper has texture or rough finishes.
Are you printing on textured or rough paper?
Step 6
a
Replace textured or rough paper with plain paper.
b
Print the document.
Is the print light?
Step 7
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b
Print the document.
Is the print light?
Step 8
a
Remove, and then insert the imaging kit.
Warning—Potential Damage: Do not expose the imaging kit
to direct light. Extended exposure to light may cause print
quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging kit. Doing so may
affect the quality of future print jobs.
b
Print the document.
Is the print light?
Yes No
Go to step 5. The problem is
solved.
Go to step 6. Go to step 7.
Go to step 7. The problem is
solved.
Go to step 8. The problem is
solved.
Contact customer The problem is
support. solved.
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