Lexmark CX920 User Manual page 242

Troubleshooting
Missing colors
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
navigate through the settings.
Action
a
Remove the toner cartridge of the missing color.
b
Remove the imaging kit.
Warning—Potential Damage: Do not expose the imaging kit
to direct light. Extended exposure to light may cause print
quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging kit. Doing so may
affect the quality of future print jobs.
c
Remove, and then insert the developer unit of the missing color.
d
Insert the imaging kit.
e
Insert the toner cartridge.
f
Print the document.
Are some colors missing on prints?
Mottled print and dots
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
navigate through the settings.
Yes No
Contact customer The problem is
support. solved.
242
to
to