CONCORD Eye-Q Go Wireless User Manual page 91

SYMPTOM
INSTALLING SOFTWARE AND DRIVERS
Camera is not
responding during
picture download to the
PC.
Cannot transfer
pictures to the
computer. The New
Hardware Wizard
cannot locate drivers.
SD CARDS
The camera does not
recognize your SD
Card.
POSSIBLE CAUSE
The operating system may
not be allocating adequate
resources to download the
pictures.
The Mini-USB cable is not
plugged into the computer.
The computer is not
powered on.
The Software is not installed
on the computer.
Software is not fully or
correctly installed on the
computer.
The card may not be SD
certified.
The card may be corrupted.
No card is inserted in the
camera.
89
TROUBLESHOOTING
POSSIBLE SOLUTION
Reboot the computer.
Check that the USB cable is
plugged into the computer.
Turn your computer on.
Disconnect the Mini-USB
cable from the camera and
the computer. Install the
camera software and
drivers. (p.65)
Disconnect the Mini-USB
cable from the camera and
the computer. Uninstall the
software: Start-Settings-
Control Panel-Add/ Remove
Programs. Re-install the
camera drivers. (See p.65)
Purchase a certified SD
card.
Reformat the card.
Caution: Formatting erases
all pictures on the card. p.42
Insert a card into the card
slot. See p.11.