Problems - Possible Solutions; Problem 1; Problem 2; Problem 3 - RIKA PRIMO RAO Operating Manual

19. PROBLEMS - POSSIBLE SOLUTIONS

Problem 1

Fire burns with weak, orange flame� Pellets heap up in fire trough,
window soots up�
Cause(s)
Insufficient combustion air
Q
Poor chimney draught
Q
Stove is sooted over inside
Q
Possible solutions
Remove any ash or clinker from the fire trough that may block the
Q
CLEANING/MAINTENANCE
air inlets� (see
If possible swap to better pellet quality�
Q
Check whether flue gas pipes are blocked with ash (see
Q
CLEANING/MAINTENANCE
Check whether the air intake or flue tubes are blocked�
Q
Check door and cleaning cover seals for leaks (see
Q
MAINTENANCE)
CLEANING/MAINTENANCE
Clean fan (see
Q
Have service performed by authorised specialist company�
Q
The window has to be cleaned from time to time (see
Q
MAINTENANCE
)

Problem 2

Stove smells strongly and smokes outside�
Cause(s)
Burning-in phase (taking into service)
Q
Stove has accumulated dust and/or dirt
Q
Possible solutions
Wait to end of burning-in phase and ventthe room sufficiently�
Q
Vacuum off any dust deposits from the convection air openings
Q
at regular intervals
)
)�
CLEANING/
)
CLEANING/

Problem 3

Flue gas discharge when wood is added and during heating phase�
Cause(s)
Leaking cleaning openings
Q
Chimney draught too low
Q
Leaking flue pipe connection
Q
Possible solutions
Check seals and replace (fire door, cleaning lid, ��)
Q
Check chimney
Q
Check connections and if necessary re-seal
Q
Note
Please note that checks on the control system and wiring may
only be performed in unit switched dead� Any repairs may only be
performed by trained specialists�
Tip
If a malfunction message occurs, the cause must first be remedied;
the unit can be put back into operation by acknowledging the
malfunction at the internal unit�
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