Table Of Contents - GBC FusionPunch II Service Manual

Section Contents
Technical Support Process - - - - - - - - - - - 1-2
Partner Emergency
On-site Support Procedure - - - - - - - - - - - 1-2
Parts Ordering Process - - - - - - - - - - - - - - 1-3
GBC Emergency Parts
Ordering Procedure - - - - - - - - - - - - - - - - 1-3
GBC Parts Replenishment
Ordering Procedure - - - - - - - - - - - - - - - - 1-4
GBC Training Process - - - - - - - - - - - - - - 1-5
Initial Actions - - - - - - - - - - - - - - - - - - - - - 1-7
System Checks - - - - - - - - - - - - - - - - - - - 1-8
Cleaning and Maintenance - - - - - - - - - - 1-18
Final Actions - - - - - - - - - - - - - - - - - - - - 1-19
GBC FusionPunch II Service Manual
Introduction
This chapter describes the tasks that a
service technician must complete when
responding to a problem at a customer site.
Collectively, these tasks are the Service
Call Procedure.
These procedures direct you to other
sections to diagnose and repair the
FusionPunch II. You should return to this
section to continue with the Service Call
Procedure.
Complete the procedures in this chapter in
the order given. By ignoring the sequence
of procedures, you may diagnose a
symptom incorrectly and cause the
customer undue frustration and expense.
Initial Actions are used to gather
information regarding the performance of
the machine and to prepare the product for
servicing.
System Checks are used to verify the
normal operation of the machine. In the Y/N
steps of the system checks, a Yes response
will lead you to the next step. A No
response will indicate the next step to
perform or will direct you to a RAP.
RAPs will provide the instructions to isolate
the faulty part or provide a list of suspect
parts, when isolation is not possible.
Subsystem maintenance contains routine
maintenance procedures.
Final Actions describe procedures you
carry out when completing the service call.
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1. Service Call Procedures
Electrostatic
Discharge
Certain components in this product are
susceptible to damage from electrostatic
discharge. Observe all ESD procedures to
avoid component damage.
1