Initial Actions - GBC FusionPunch II Service Manual

Initial Actions

Description
Initial Actions are used to gather information
about equipment performance and to direct the
Customer Service Engineer (CSE) through the
call.
Procedure
1. Ask the customer to describe or
demonstrate the problem that causes the
service call, and the job being finished
when the problem occurred.
2. Inspect any rejected work for evidence of
defects.
3. Note and record any errors displayed on the
LCD.
4. Examine any customer maintenance
records for previous problems or activities
that may be related to this service call.
5. Go to System Checks.
GBC FusionPunch II Service Manual
12/2003
1-7
Initial Actions