Ricoh IM 2702 User Manual page 214

8. Troubleshooting
Message
"Authentication has
failed."
W/L0607-001
"Authentication has
failed."
W/L0612-005
"Authentication has
failed."
W/L0707-001
"Authentication has
failed."
B/W/L09XX-019
*1 When obtaining user groups, check the following:
• The user account that can obtain user groups is sAMAccountName (user). Do not use
UserPrincipalName (user@domain.xxx.co.jp) as the user name.
• Check whether the name in "Group" is correctly specified including the case-sensitivity in [Settings]
[Machine Features Settings]
Management]
• Select the user in the address book, press [Edit], and then check that [User Management / Others]
tab [User Management]
• Check whether "Global Scope" is specified as the scope of the group in a property for the user
group created in DC, and the group type specified in "Security". Also check whether an account is
registered to the user group that has been created. If more than one DC exists, check whether a
trust relationship between DCs is established.
*2 To resolve the domain name, see the following:
212
Cause
Web Image Monitor or
another method was
used to edit or create a
backup of the address
book.
The number of users
registered in the address
book has reached the
upper limit, and auto-
registration failed.
Web Image Monitor or
another method was
used to edit or create a
backup of the address
book.
Auto-registration of a
user on the server
machine has failed
when authentication
was performed on the
client machine using
Central Management.
[System Settings]
[Windows Authentication].
[Available Functions / Applications] is not selected.
Solution and reference
Wait a while.
Ask the user administrator to delete users that
are no longer needed from the address book.
Wait a while.
• Check the network communication
between the client and server machines.
• Registration cannot be performed while
the address book of the server machine is
being edited.
[Administrator Tools] [User Authentication