Ricoh IM 2702 User Manual page 205

Message
"Scanner is not available
on the specified device."
"Scanner is not ready.
Check the scanner and
the options."
"The device's
authentication service
cannot be performed."
"There is no response
from the scanner. There
may be a number of
reasons for this, e.g. the
data between the
computer and scanner
has been lost because of
an increase in network
traffic, the firewall in the
virus protection software
may be activated, or
there might be problems
with the hardware etc. If
you can not fix this
problem, please call
service."
When a Message Is Displayed While Using the Scanner Function
Cause
The TWAIN scanner
function is disabled on
the machine.
The ADF is open.
Authentication cannot
be performed because
the authentication
service is starting up or
busy.
The network is busy.
The firewall function is
enabled on the
computer.
The machine or the
computer is not
connected to the
network correctly.
Solution and reference
The TWAIN scanner function cannot be used.
Close the ADF.
• When User Code or Basic authentication
is specified, wait a while until processing
the machine address is completed.
• When Windows or LDAP authentication is
specified, wait a while until the server
becomes ready for processing. If
authentication is not possible even after
waiting for a while, consult your
administrator.
Wait a while.
Configure the firewall function of the computer
to allow communication of the application
used, or disable the firewall function.
Check that the machine or the computer is
connected to the network correctly.
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