Troubleshooting; Communication Problems; Output Points - Trane Tracer UC600 Installation, Operation And Maintenance Manual

Troubleshooting

The section provides troubleshooting solutions for problems that sometimes occur with the Tracer
UC600.

Communication Problems

Problem: Tracer UC600 is not communicating with Tracer SC, but can communicate with Tracer TU
using a direct USB connection.
Possible cause: The "Soft Set Device ID" check box was unchecked after the Tracer UC600 was
installed onto the Tracer SC.
Possible solution: Reinstall the Tracer UC600 device onto the Tracer SC.
1. Verify that the Tracer UC600 device ID is set to the rotary address, which is found in TracerTU/
2. Log on to Tracer SC and navigate to the Devices page; select the Tracer UC600 device from the
Alternative cause: The baud rate changed in the controller settings.
Solution: In Tracer TU, open the Controller Settings page. Set the baud rate to match the baud rate
on the Tracer SC MS/TP link.
Alternate Cause: The rotary switch is not set properly or another device on the same MS/TP link
is set to the same rotary address.
Solution: Verify that the rotary address is correct. If not, change the address and cycle power. If the
device was previously installed in the Tracer SC, the device may need to be "replaced" from the
Tracer SC Devices page.
Alternate Solution: If the device is set to the proper rotary address, then another device(s) could
be using the same rotary address on the MS/TP link.
1. Power down the UC600 and discover the link with Tracer SC to see if a duplicate device is
2. Change address of duplicate device, then reapply power the Tracer UC600.

Output Points

Problem: Output points are not being controlled by the Tracer UC600.
Possible cause: The output point was not configured properly in Tracer TU.
Solution: Verify the hardware configuration in Tracer TU and change as needed.
Problem: The value of an analog point reads correctly in Tracer TU but does not read correctly in
the Tracer SC.
Solution: Verify that the dimensionality was set properly on the point configuration page of TU. Log
on to Tracer SC and navigate to the Devices page; select the Tracer UC600 device from the list, then
select replace from the actions button.
Alternate solution: Verify that the equipment template is pointing to the proper output point in the
Tracer UC600.
Problem: The output point is out of service.
Solution: Place point in service from either Tracer TU or Tracer SC.
BAS-SVX45F-GB
controller/controller settings/protocol.
list, then select replace from the actions button.
present.
If previously installed, the device may need to be replaced in the Tracer SC.
Tracer UC600 Operation
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