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Dell XPS 15 Service Manual

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XPS 15 2-in-1

Service Manual

Computer Model: XPS 15-9575
Regulatory Model: P73F
Regulatory Type: P73F001

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Summary of Contents for Dell XPS 15

  • Page 1: Service Manual

    XPS 15 2-in-1 Service Manual Computer Model: XPS 15-9575 Regulatory Model: P73F Regulatory Type: P73F001...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Before working inside your computer......................7 Before you begin ................................7 Safety instructions................................7 Recommended tools................................8 Screw list.....................................8 2 After working inside your computer......................10 3 Removing the base cover..........................11 Procedure................................... 11 4 Replacing the base cover..........................14 Procedure..................................
  • Page 4 Post-requisites..................................30 13 Removing the battery..........................31 Prerequisites..................................31 Procedure..................................31 14 Replacing the battery..........................32 Procedure..................................32 Post-requisites..................................32 15 Removing the I/O board..........................33 Prerequisites..................................33 Procedure..................................33 16 Replacing the I/O board..........................35 Procedure..................................35 Post-requisites..................................36 17 Removing the speakers..........................37 Prerequisites..................................37 Procedure..................................37 18 Replacing the speakers..........................38 Procedure..................................38 Post-requisites..................................38...
  • Page 5 Post-requisites..................................48 25 Removing the system board........................49 Prerequisites..................................49 Procedure..................................49 26 Replacing the system board........................51 Procedure..................................51 Post-requisites..................................52 Entering the Service Tag in the BIOS setup program....................52 27 Removing the palm-rest and keyboard assembly..................53 Prerequisites..................................53 Procedure..................................53 28 Replacing the palm-rest and keyboard assembly..................55 Procedure..................................
  • Page 6 Enhanced Pre-Boot System Assessment (ePSA) diagnostics................... 70 Running the ePSA diagnostics..........................70 System diagnostic lights..............................70 Flea power release................................71 Wi-Fi power cycle................................71 33 Getting help and contacting Dell........................ 73 Self-help resources................................73 Contacting Dell................................. 73 Contents...

  • Page 7: Before Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 8: Recommended Tools

    Recommended tools The procedures in this document may require the following tools: • Phillips #00 and #01 screwdriver • Torx #5 (T5) screwdriver • Plastic scribe Screw list The following table provides the list of screws that are used for securing different components. Table 1.
  • Page 9 Component Secured to Screw type Quantity Screw image Type-C USB bracket System board M2x4 Wireless-antenna System board M2x4 bracket Before working inside your computer...

  • Page 10: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer. Replace any media cards, discs, or any other parts that you removed before working on your computer.

  • Page 11: Removing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Remove the eight screws (M2x3) that secure the base cover to the palm-rest and keyboard assembly.
  • Page 12 Move the base cover from left to right and lift the base cover from the palm-rest and keyboard assembly. Turn-off the battery switch. Removing the base cover...
  • Page 13 NOTE: Turn-off the battery switch before you proceed to remove any other component from your computer. Removing the base cover...

  • Page 14: Replacing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Turn-on the battery switch. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly.
  • Page 15 Snap the base cover into the tabs on the palm-rest and keyboard assembly. Replace the eight screws (M2x3) that secure the base cover to the palm-rest and keyboard assembly. Replacing the base cover...
  • Page 16 Replacing the base cover...

  • Page 17: Removing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
  • Page 18 Removing the solid-state drive...

  • Page 19: Replacing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.

  • Page 20: Post-Requisites

    Post-requisites Replace the base cover. Replacing the solid-state drive...

  • Page 21: Removing The I/O-Board Interposers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 22 Removing the I/O-board interposers...

  • Page 23: Replacing The I/O-Board Interposers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Using the alignment posts, place the two I/O-board interposers on the system board.

  • Page 24: Post-Requisites

    Post-requisites Replace the base cover. Replacing the I/O-board interposers...

  • Page 25: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 26 Remove the screw (M2x3) that secures the heat sink to the palm-rest and keyboard assembly. Lift the heat sink off the system board. Removing the heat sink...

  • Page 27: Replacing The Heat Sink

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

  • Page 28: Post-Requisites

    Post-requisites Replace the I/O-board interposers. Replace the base cover. Replacing the heat sink...

  • Page 29: Removing The Fans

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...

  • Page 30: Replacing The Fans

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the screw holes on the fans with the screw holes on the palm-rest and keyboard assembly.

  • Page 31: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...

  • Page 32: Replacing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites...

  • Page 33: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 34 Removing the I/O board...

  • Page 35: Replacing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Using the alignment posts, align the screw hole on the I/O board with the screw hole on the palm-rest and keyboard assembly.

  • Page 36: Post-Requisites

    Post-requisites Replace the battery. Replace the I/O-board interposers. Replace the base cover. Replacing the I/O board...

  • Page 37: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...

  • Page 38: Replacing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Using the alignment posts, place the left and right speaker on the palm-rest and keyboard assembly.

  • Page 39: Removing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 40: Replacing The Coin-Cell Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Adhere the coin-cell battery to the system board.

  • Page 41: Removing The Power Button With Fingerprint Reader

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Applicable only for computers that are shipped with fingerprint reader.
  • Page 42 Removing the power button with fingerprint reader...

  • Page 43: Replacing The Power Button With Fingerprint Reader

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Applicable only for computers that are shipped with fingerprint reader.

  • Page 44: Post-Requisites

    Post-requisites Replace the board. Replace the battery. Replace the I/O-board interposers. Replace the base cover. Replacing the power button with fingerprint reader...

  • Page 45: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 46 Open the computer at a 180-degree angle and place it on a flat and clean surface with the display screen facing down. Remove the six screws (M2.5x4) that secure the display assembly to the palm-rest and keyboard assembly. Lift the display assembly from the palm-rest assembly. Removing the display assembly...

  • Page 47: Replacing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites...

  • Page 48: Post-Requisites

    Adhere the camera cable to the palm-rest and keyboard assembly. Connect the camera cable to the system board and close the latch. Post-requisites Replace the heat sink. Replace the I/O-board interposers. Replace the base cover. Replacing the display assembly...

  • Page 49: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 50 Remove the three screws (M2x4) that secure the type-C USB bracket to system board and lift the bracket off the system board. Remove the two screws (M2x3) that secure the system board to the palm-rest and keyboard assembly. Lift the system board off the palm-rest assembly. Removing the system board...

  • Page 51: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 52: Post-Requisites

    Entering the Service Tag in the BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed to enter the BIOS setup program. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.

  • Page 53: Removing The Palm-Rest And Keyboard Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites • Procedure...
  • Page 54 Removing the palm-rest and keyboard assembly...

  • Page 55: Replacing The Palm-Rest And Keyboard Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Place the palm-rest and keyboard assembly face down on a clean and flat surface.
  • Page 56 Replace the solid-state drive. Replace the base cover. Replacing the palm-rest and keyboard assembly...

  • Page 57: Downloading Drivers

    Downloading drivers Downloading the audio driver Turn on your computer. Go to www.dell.com/support. Click Product Support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 58: Downloading The Wi-Fi Driver

    Double-click the USB 3.0 driver file icon and follow the instructions on screen to install the driver. Downloading the Wi-Fi driver Turn on the computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
  • Page 59 Save the file, and after the download is complete, navigate to the folder where you saved the network driver file. Double-click the network driver file icon and follow the instructions on screen. Downloading drivers...

  • Page 60: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 61: Bios Overview

    Entering BIOS setup program Turn on (or restart) your computer. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.

  • Page 62: System Setup Options

    The memory information is displayed on the right pane. System setup options NOTE: Depending on this computer and its installed devices, the items listed in this section may or may not appear. Table 3. System setup options—System information menu General-System Information System Information BIOS Version Displays the BIOS version number.
  • Page 63 General-System Information Video Memory Displays the video memory information of the computer. Panel Type Displays the Panel Type of the computer. Native Resolution Displays the native resolution of the computer. Audio Controller Displays the audio controller information of the computer. Wi-Fi Device Displays the wireless device information of the computer.
  • Page 64 Table 6. System setup options—Security menu Security Admin Password Set, change, or delete the administrator password. System Password Set, change, or delete the system password. Strong Password Enable or disable strong passwords. Password Configuration Control the minimum and maximum number of characters allowed for Admin and System passwords.
  • Page 65 Intel Software Guard Extensions Default: Enabled. Intel TurboBoost Enable or disable Intel TurboBoost mode of the processor. Default: Enabled. HyperThread control Enable or disable HyperThreading in the processor. Default: Enabled. Power Management AC Behavior Enables the system to turn on automatically, when AC power is supplied. Enable Intel Speed Shift Technology Enable or disable Intel Speed Shift Technology.
  • Page 66 SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the even of certain system errors.

  • Page 67: System And Setup Password

    System and setup password You can create a system password and a setup password to secure your computer. Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. CAUTION: The password features provide a basic level of security for the data on your computer.

  • Page 68: Clearing Cmos Settings

    Remove the battery. Remove the coin-cell battery. Wait for one minute. Replace the coin-cell battery. Replace the battery. Replace the base cover. Clearing forgotten passwords Contact Dell technical support to clear the forgotten passwords, see www.dell.com/contactdell. System and setup password...

  • Page 69: Troubleshooting

    Either disconnect USB devices before booting or follow these steps to fix the no-boot issue. Turn on or restart your computer. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. The BIOS setup program is displayed.

  • Page 70: Enhanced Pre-Boot System Assessment (Epsa) Diagnostics

    3.0. Running the ePSA diagnostics Turn on your computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow at the bottom left corner. Diagnostics front page is displayed.

  • Page 71: Flea Power Release

    For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected. The following table shows different power and battery-status light patterns and associated problems.
  • Page 72 Turn on the wireless router. Turn on the modem. Turn on your computer. Troubleshooting...

  • Page 73: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 15. Self-help resources Information about Dell products and services www.dell.com Dell Help & Support app Tips Contact Support In Windows search, type Contact Support, and press Enter.

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