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Dell XPS 15 Service Manual

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XPS 15

Service Manual

Computer Model: XPS 9550
Regulatory Model: P56F
Regulatory Type: P56F001

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Summary of Contents for Dell XPS 15

  • Page 1: Service Manual

    XPS 15 Service Manual Computer Model: XPS 9550 Regulatory Model: P56F Regulatory Type: P56F001...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2016 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Before working inside your computer......9 ..................9 Before you begin ..................9 Safety instructions ................10 Recommended tools After working inside your computer......11 Removing the base cover..........12 ....................12 Procedure Replacing the base cover..........15 ....................15 Procedure Removing the battery...........16 ....................16...
  • Page 4 Removing the solid-state drive (half-length)....24 ................... 24 Prerequisites ....................24 Procedure Replacing the solid-state drive (half-length)....27 ....................27 Procedure ..................27 Post-requisites Removing the solid-state drive (full-length)....28 ................... 28 Prerequisites ....................28 Procedure Replacing the solid-state drive (full-length)....31 ....................
  • Page 5 Removing the fans............38 ................... 38 Prerequisites ....................38 Procedure Replacing the fans............41 ....................41 Procedure ..................41 Post-requisites Removing the heat-sink assembly........42 ................... 42 Prerequisites ....................42 Procedure Replacing the heat-sink assembly........ 44 ....................44 Procedure ..................44 Post-requisites Removing the memory modules........45 ...................
  • Page 6 Removing the audio daughter board......56 ................... 56 Prerequisites ....................57 Procedure Replacing the audio daughter board......59 ....................59 Procedure ..................59 Post-requisites Removing the coin-cell battery........60 ................... 60 Prerequisites ....................60 Procedure Replacing the coin-cell battery........62 ....................62 Procedure ..................62 Post-requisites...
  • Page 7 Removing the power-adapter port....... 73 ................... 73 Prerequisites ....................73 Procedure Replacing the power-adapter port....... 75 ....................75 Procedure ..................75 Post-requisites Removing the antenna cover........76 ................... 76 Prerequisites ....................77 Procedure Replacing the antenna cover........79 ....................79 Procedure ..................79 Post-requisites Removing the display hinges........80 ...................
  • Page 8 Removing the palm-rest assembly....... 87 ................... 87 Prerequisites ....................87 Procedure Replacing the palm-rest assembly....... 89 ....................89 Procedure ..................89 Post-requisites Flashing the BIOS............90 Getting help and contacting Dell........91 .................. 91 Self-help resources ..................92 Contacting Dell...

  • Page 9: Before Working Inside Your Computer

    Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety. WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.

  • Page 10: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/...

  • Page 11: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 12: Removing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Close the display and turn the computer over. Turn the system badge over and place it on the base cover.
  • Page 13 Remove the screws that secure the base cover to the palm-rest assembly. base cover system badge screws (12)
  • Page 14 Using your fingertips, gently pry the base cover off the palm-rest assembly. base cover...

  • Page 15: Replacing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the base cover on the palm-rest assembly and snap it into place. Replace the screws that secure the base cover to the palm-rest assembly.

  • Page 16: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
  • Page 17 Lift the battery off the palm-rest assembly. battery cable screws (4) battery palm-rest assembly Turn the computer over, open the display, and press the power button for five seconds to ground the system board.

  • Page 18: Replacing The Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the battery with the screw holes on the palm-rest assembly.

  • Page 19: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 20 Lift the hard-drive cage off the hard-drive assembly. screws (4) hard-drive cage hard-drive assembly Using the pull tab disconnect the hard-drive cable from the system board.
  • Page 21 Lift the hard-drive assembly off the palm-rest assembly. pull tab hard-drive assembly...
  • Page 22 Disconnect the hard-drive interposer from the hard-drive assembly. hard-drive assembly hard-drive interposer Remove the hard-drive covers away from the hard drive. hard-drive covers (2) hard drive...

  • Page 23: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Replace the hard-drive covers on the hard drive.

  • Page 24: Removing The Solid-State Drive (Half-Length)

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.
  • Page 25 Lift and slide the solid-state drive assembly from the system board. screw solid-state drive assembly solid-state drive slot system board...
  • Page 26 Remove the screw that secures the solid-state drive to the solid-state drive bracket. solid-state drive bracket screw solid-state drive Lift the solid-state drive off the solid-state drive bracket.

  • Page 27: Replacing The Solid-State Drive (Half-Length)

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. Procedure Align the screw hole on the solid-state drive bracket with the screw hole on the solid-state drive.

  • Page 28: Removing The Solid-State Drive (Full-Length)

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.
  • Page 29 Lift and slide the solid-state drive from the system board. screw thermal pad solid-state drive slot solid-state drive...
  • Page 30 Peel the thermal pad off the solid-state drive. thermal pad solid-state drive...

  • Page 31: Replacing The Solid-State Drive (Full-Length)

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. Procedure Adhere the thermal pad to the solid-state drive.

  • Page 32: Removing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 33 Lift the speakers, along with the speaker cable, off the palm-rest assembly. speaker cable screws (4) speakers (2) palm-rest assembly...

  • Page 34: Replacing The Speakers

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Using the alignment posts, place the speakers on the palm-rest assembly. Replace the screws that secure the speakers to the palm-rest assembly.

  • Page 35: Removing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 36 Slide and remove the wireless card out of the wireless-card slot. screw wireless-card bracket wireless card antenna cables (3)

  • Page 37: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.

  • Page 38: Removing The Fans

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 39 Lift the video fan (JFAN_2) away from the palm-rest assembly. routing guide touch-screen cable (optional) tape fan cable video fan (JFAN_2) screws (2) Remove the screws that secure the processor fan (JFAN_1) to the system board. Note the routing of the display cable and remove the cable from the processor fan (JFAN_1).
  • Page 40 10 Lift the processor fan (JFAN_1) away from the palm-rest assembly. routing guide display cable fan cable processor fan (JFAN_1) screws (2)

  • Page 41: Replacing The Fans

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the processor fan (JFAN_1) with the screw holes on the palm-rest assembly.

  • Page 42: Removing The Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 43 Lift the heat-sink assembly off the system board. heat-sink assembly screws (6)

  • Page 44: Replacing The Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and fan are reinstalled together.

  • Page 45: Removing The Memory Modules

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 46 Slide and remove the memory module from the memory-module slot. Figure 1. Removing the memory modules memory module securing clips (2) memory-module slot...

  • Page 47: Replacing The Memory Modules

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the notch on the memory module with the tab on the memory-module slot.

  • Page 48: Post-Requisites

    Slide the memory module firmly into the slot at an angle and gently press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. Figure 2. Replacing the memory modules memory module notch memory-module slot...
  • Page 49 Replace the base cover.

  • Page 50: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 51 Disconnect the display cable from the system board. display-cable bracket screw display cable...
  • Page 52 Disconnect the power-adapter port cable, speaker cable, keyboard-control board cable, touch-pad cable, and touch-screen cable from the system board. power-adapter port cable speaker cable keyboard-control board cable touch-pad cable touch-screen cable (optional) Remove the screws that secure the system board to the palm-rest assembly.
  • Page 53 Lift the system board off the palm-rest assembly. system board screws (5) palm-rest assembly...

  • Page 54: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 55 Replace the hard drive. Replace the wireless card. Replace the battery. Replace the base cover.

  • Page 56: Removing The Audio Daughter Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 57: Procedure

    Procedure Remove the two screws that secure the audio daughter board to the system board. system board screws...
  • Page 58 Flip the system board over, then lift the audio daughter board from the system board. audio daughter board...

  • Page 59: Replacing The Audio Daughter Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the audio daughter board with the screw holes on the system board.

  • Page 60: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 61 Note the location of the coin-cell battery and pry it off the system board. Figure 3. Removing the coin-cell battery coin-cell battery coin-cell battery cable system board...

  • Page 62: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Adhere the coin-cell battery to the system board. Connect the coin-cell battery cable to the system board.

  • Page 63: Removing The Keyboard

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 64 Peel off the Mylar to access the screws that secure the keyboard to the palm- rest assembly. Mylar keyboard cable latches (2) keyboard-backlight cable Remove the screws that secure the keyboard to the palm-rest assembly.
  • Page 65 Lift the keyboard off the palm-rest assembly. screws (31) keyboard palm-rest assembly...
  • Page 66 Peel off the Mylar from the keyboard. mylar keyboard keyboard...

  • Page 67: Replacing The Keyboard

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Adhere the Mylar to the keyboard. Align the screw holes on the keyboard with the screw holes on the palm-rest assembly.

  • Page 68: Removing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 69 Peel off the tape and remove the touch-screen cable from the routing guides on the fan. touch-screen cable (optional) tape display-cable bracket screw display cable Turn the computer over and open the display at an angle of 90 degrees. Rotate the computer and place it on the edge of the table in a position that allows access to the screws on the display hinges.
  • Page 70 Carefully lift the display assembly from the palm-rest assembly palm-rest assembly screws (6) display hinges (2) display assembly...
  • Page 71 Carefully place the display assembly on a clean, flat surface. display assembly...

  • Page 72: Replacing The Display Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm-rest assembly at the edge of the table with the speakers facing away from the edge.

  • Page 73: Removing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 74 Lift the power-adapter port along with its cable, off the palm-rest assembly. screw power-adapter port power-adapter port cable...

  • Page 75: Replacing The Power-Adapter Port

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the power-adapter port into the slot on the palm-rest assembly. Route the power-adapter port cable through its routing guides on the palm-rest assembly.

  • Page 76: Removing The Antenna Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 77: Procedure

    Procedure Carefully turn the display hinges at an angle. Figure 4. Turning the display hinge display assembly display hinges (2)
  • Page 78 Slide and lift the antenna cover away from the display assembly. Figure 5. Removing the antenna cover display assembly antenna cover...

  • Page 79: Replacing The Antenna Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Replace the antenna cover on the display assembly. Turn the display hinges to the normal position.

  • Page 80: Removing The Display Hinges

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites NOTE: These instructions are applicable only for laptops with a non- touchscreen display.

  • Page 81: Procedure

    Procedure Peel off the tape to access the screws on the display hinges. tape display hinges (2) Remove the screws that secure the display hinges to the display assembly.
  • Page 82 Carefully lift the display hinges off the display assembly. screws (6) display hinges (2)

  • Page 83: Replacing The Display Hinges

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the display hinges with the screw holes on the display assembly.

  • Page 84: Removing The Antenna Module

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites NOTE: These instructions are applicable only for laptops with a non- touchscreen display.
  • Page 85 Lift the antenna module away from the display assembly. tape antenna cable screws (4) antenna module display assembly...

  • Page 86: Replacing The Antenna Module

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the antenna module with the screw holes on the display assembly.

  • Page 87: Removing The Palm-Rest Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 88 palm-rest assembly...

  • Page 89: Replacing The Palm-Rest Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm-rest assembly on a clean and flat surface. Post-requisites Replace the keyboard.

  • Page 90: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit.

  • Page 91: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Information about Dell products and www.dell.com services Windows 8.1 and Windows 10 Dell Help & Support app Windows 10 Get started app Windows 8.1...

  • Page 92: Contacting Dell

    Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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