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Dell XPS 15 Service Manual

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XPS 15
Service Manual
Regulatory Model: P56F
Regulatory Type: P56F001

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Summary of Contents for Dell XPS 15

  • Page 1 XPS 15 Service Manual Regulatory Model: P56F Regulatory Type: P56F001...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks ™...

  • Page 3: Table Of Contents

    Contents 1 Before working inside your computer......8 Before you begin ............8 Safety instructions............9 Recommended tools............9 After working inside your computer........10 2 Removing the base cover.......... 11 Procedure..............11 3 Replacing the base cover...........14 Procedure..............14 4 Removing the battery..........15 Prerequisites.............
  • Page 4 9 Replacing the solid-state drive (half-length)....26 Procedure..............26 Post-requisites............26 10 Removing the solid-state drive (full-length)....27 Prerequisites............. 27 Procedure..............27 11 Replacing the solid-state drive (full-length)....30 Procedure..............30 Post-requisites............30 12 Removing the speakers........... 31 Prerequisites............. 31 Procedure..............31 13 Replacing the speakers........... 33 Procedure..............33 Post-requisites............
  • Page 5 Procedure..............41 Post-requisites............42 18 Removing the heat-sink assembly......43 Prerequisites............. 43 Procedure..............43 19 Replacing the heat-sink assembly......45 Procedure..............45 Post-requisites............45 20 Removing the memory modules.........46 Prerequisites............. 46 Procedure..............46 21 Replacing the memory modules......... 48 Procedure..............48 Post-requisites............49 22 Removing the system board........50 Prerequisites.............
  • Page 6 26 Removing the keyboard...........59 Prerequisites............. 59 Procedure..............59 27 Replacing the keyboard........... 63 Procedure..............63 Post-requisites............63 28 Removing the display assembly......... 64 Prerequisites............. 64 Procedure..............64 29 Replacing the display assembly......... 68 Procedure..............68 Post-requisites............68 30 Removing the power-adapter port......69 Prerequisites............. 69 Procedure..............69 31 Replacing the power-adapter port......71 Procedure..............71...
  • Page 7 37 Replacing the antenna module........81 Procedure..............81 Post-requisites............81 38 Removing the palm-rest assembly......82 Prerequisites............. 82 Procedure..............82 39 Replacing the palm-rest assembly......84 Procedure..............84 Post-requisites............84 40 Flashing the BIOS........... 85 41 Getting help and contacting Dell........86 Self-help resources............86 Contacting Dell............87...

  • Page 8: Before Working Inside Your Computer

    Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Topics: • Before you begin • Safety instructions • Recommended tools • After working inside your computer Before you begin Save and close all open files and exit all open applications.

  • Page 9: Safety Instructions

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/ regulatory_compliance.

  • Page 10: After Working Inside Your Computer

    • Philips screwdriver • Flat-head screwdriver • Torx #5 (T5) screwdriver • Plastic scribe After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer.

  • Page 11: Removing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure Procedure Close the display and turn the computer over.
  • Page 12 base cover system badge screws (12) Using your fingertips, gently pry the base cover off the palm-rest assembly. Removing the base cover...
  • Page 13 base cover Removing the base cover...

  • Page 14: Replacing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure Procedure Place the base cover on the palm-rest assembly and snap it into place.

  • Page 15: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites...
  • Page 16 battery cable screws (4) battery palm-rest assembly Turn the computer over, open the display, and press the power button for five seconds to ground the system board. Removing the battery...

  • Page 17: Replacing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the screw holes on the battery with the screw holes on the palm-rest assembly.

  • Page 18: Removing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 19 screws (4) hard-drive cage hard-drive assembly Using the pull tab disconnect the hard-drive cable from the system board. Lift the hard-drive assembly off the palm-rest assembly. Removing the hard drive...
  • Page 20 pull tab hard-drive assembly Disconnect the hard-drive interposer from the hard-drive assembly. Removing the hard drive...
  • Page 21 hard-drive assembly hard-drive interposer Remove the hard-drive covers away from the hard drive. hard-drive covers (2) hard drive Removing the hard drive...

  • Page 22: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Topics: •...

  • Page 23: Removing The Solid-State Drive (Half-Length)

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.
  • Page 24 screw solid-state drive assembly solid-state drive slot system board Remove the screw that secures the solid-state drive to the solid-state drive bracket. Removing the solid-state drive (half-length)
  • Page 25 solid-state drive bracket screw solid-state drive Lift the solid-state drive off the solid-state drive bracket. Removing the solid-state drive (half-length)

  • Page 26: Replacing The Solid-State Drive (Half-Length)

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the hard drive. Topics: •...

  • Page 27: Removing The Solid-State Drive (Full-Length)

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.
  • Page 28 screw thermal pad solid-state drive slot solid-state drive Peel the thermal pad off the solid-state drive. Removing the solid-state drive (full-length)
  • Page 29 thermal pad solid-state drive Removing the solid-state drive (full-length)

  • Page 30: Replacing The Solid-State Drive (Full-Length)

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the hard drive. Topics: •...

  • Page 31: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites...
  • Page 32 speaker cable screws (4) speakers (2) palm-rest assembly Removing the speakers...

  • Page 33: Replacing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Using the alignment posts, place the speakers on the palm-rest assembly.

  • Page 34: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites...
  • Page 35 screw wireless-card bracket wireless card antenna cables (3) Removing the wireless card...

  • Page 36: Replacing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure...

  • Page 37: Post-Requisites

    Post-requisites Replace the battery. Replace the base cover. Replacing the wireless card...

  • Page 38: Removing The Fans

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites...
  • Page 39 routing guide touch-screen cable (optional) tape fan cable video fan (JFAN_2) screws (2) Remove the screws that secure the processor fan (JFAN_1) to the system board. Note the routing of the display cable and remove the cable from the processor fan (JFAN_1).
  • Page 40 routing guide display cable fan cable processor fan (JFAN_1) screws (2) Removing the fans...

  • Page 41: Replacing The Fans

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the screw holes on the processor fan (JFAN_1) with the screw holes on the palm-rest assembly.

  • Page 42: Post-Requisites

    Post-requisites Replace the battery. Replace the base cover. Replacing the fans...

  • Page 43: Removing The Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 44 heat-sink assembly screws (6) Removing the heat-sink assembly...

  • Page 45: Replacing The Heat-Sink Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and fan are reinstalled together.

  • Page 46: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites...
  • Page 47 memory module securing clips (2) memory-module slot Removing the memory modules...

  • Page 48: Replacing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the notch on the memory module with the tab on the memory-module slot.

  • Page 49: Post-Requisites

    memory module notch memory-module slot securing clips Post-requisites Replace the battery. Replace the base cover. Replacing the memory modules...

  • Page 50: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 51: Procedure

    Remove the memory modules. Procedure Remove the screw that secures the display-cable bracket to the system board. Lift the solid-state drive bracket to access the display cable. Disconnect the display cable from the system board. display-cable bracket screw display cable Disconnect the power-adapter port cable, speaker cable, keyboard-control board cable, touch-pad cable, and touch-screen cable from the system board.
  • Page 52 power-adapter port cable speaker cable keyboard-control board cable touch-pad cable touch-screen cable (optional) Remove the screws that secure the system board to the palm-rest assembly. Lift the system board off the palm-rest assembly. Removing the system board...
  • Page 53 system board screws (5) palm-rest assembly Removing the system board...

  • Page 54: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 55: Post-Requisites

    Post-requisites Replace the memory modules. Replace the heat-sink assembly. Replace the fans. Replace the solid-state drive (half-length). Replace the solid-state drive (full-length). Replace the hard drive. Replace the wireless card. Replace the battery. Replace the base cover. Replacing the system board...

  • Page 56: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 57: Procedure

    Procedure Turn the system board over. Disconnect the coin-cell battery cable from the system board. Note the location of the coin-cell battery and pry it off the system board. coin-cell battery coin-cell battery cable system board Removing the coin-cell battery...

  • Page 58: Replacing The Coin-Cell Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Adhere the coin-cell battery to the system board.

  • Page 59: Removing The Keyboard

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites...
  • Page 60 Mylar keyboard cable latches (2) keyboard-backlight cable Remove the screws that secure the keyboard to the palm-rest assembly. Lift the keyboard off the palm-rest assembly. Removing the keyboard...
  • Page 61 screws (31) keyboard palm-rest assembly Peel off the Mylar from the keyboard. mylar keyboard Removing the keyboard...
  • Page 62 keyboard Removing the keyboard...

  • Page 63: Replacing The Keyboard

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Adhere the Mylar to the keyboard.

  • Page 64: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites...
  • Page 65 touch-screen cable (optional) tape display-cable bracket screw display cable Turn the computer over and open the display at an angle of 90 degrees. Rotate the computer and place it on the edge of the table in a position that allows access to the screws on the display hinges. Remove the screws that secure the display hinges to the palm-rest assembly.
  • Page 66 palm-rest assembly screws (6) display hinges (2) display assembly Carefully place the display assembly on a clean, flat surface. Removing the display assembly...
  • Page 67 display assembly Removing the display assembly...

  • Page 68: Replacing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Place the palm-rest assembly at the edge of the table with the speakers facing away from the edge.

  • Page 69: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites...
  • Page 70 screw power-adapter port power-adapter port cable Removing the power-adapter port...

  • Page 71: Replacing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Place the power-adapter port into the slot on the palm-rest assembly.

  • Page 72: Removing The Antenna Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites...
  • Page 73 display assembly display hinges (2) Slide and lift the antenna cover away from the display assembly. display assembly antenna cover Removing the antenna cover...

  • Page 74: Replacing The Antenna Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Replace the antenna cover on the display assembly.

  • Page 75: Removing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites...
  • Page 76 tape display hinges (2) Remove the screws that secure the display hinges to the display assembly. Carefully lift the display hinges off the display assembly. Removing the display hinges...
  • Page 77 screws (6) display hinges (2) Removing the display hinges...

  • Page 78: Replacing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the screw holes on the display hinges with the screw holes on the display assembly.

  • Page 79: Removing The Antenna Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites...
  • Page 80 tape antenna cable screws (4) antenna module display assembly Removing the antenna module...

  • Page 81: Replacing The Antenna Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the screw holes on the antenna module with the screw holes on the display assembly.

  • Page 82: Removing The Palm-Rest Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites...
  • Page 83 palm-rest assembly Removing the palm-rest assembly...

  • Page 84: Replacing The Palm-Rest Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Place the palm-rest assembly on a clean and flat surface.

  • Page 85: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on the computer. Go to www.dell.com/support. Click or tap Product Support, enter the Service Tag of your computer and click Submit.

  • Page 86: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Information about Dell products and www.dell.com services Windows 8.1 and Windows 10 Dell Help & Support app Windows 10 Get started app Windows 8.1...

  • Page 87: Contacting Dell

    Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country.

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P56fP56f001

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