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Dell XPS 15 Service Manual

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Download this manual See also: Owner's Manual, Setup Manual
XPS 15
Service Manual
Computer Model: XPS 15–9560
Regulatory Model: P56F
Regulatory Type: P56F001

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Table of Contents
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Summary of Contents for Dell XPS 15

  • Page 1 XPS 15 Service Manual Computer Model: XPS 15–9560 Regulatory Model: P56F Regulatory Type: P56F001...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2016 - 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Before working inside your computer......10 ..................10 Before you begin ...................10 Safety instructions ................. 11 Recommended tools ....................12 Screw list After working inside your computer......14 Removing the base cover..........15 ....................15 Procedure Replacing the base cover..........18 ....................
  • Page 4 Replacing the battery (full-length).......24 ....................24 Procedure ..................24 Post-requisites Removing the hard drive..........25 ................... 25 Prerequisites ....................25 Procedure Replacing the hard drive..........30 ....................30 Procedure ..................30 Post-requisites Removing the solid-state drive (half-length)....32 ....................32 Prerequisites ....................32 Procedure Replacing the solid-state drive (half-length)....35 ....................
  • Page 5 Replacing the speakers..........43 ....................43 Procedure ..................43 Post-requisites Removing the wireless card......... 44 ....................44 Prerequisites ....................44 Procedure Replacing the wireless card..........46 ....................46 Procedure ..................47 Post-requisites Removing the fans............48 ....................48 Prerequisites ....................48 Procedure Replacing the fans............51 ....................
  • Page 6 Replacing the memory modules........59 ....................59 Procedure ..................61 Post-requisites Removing the system board.........62 ................... 62 Prerequisites ....................63 Procedure Replacing the system board.........66 ....................66 Procedure ..................67 Post-requisites Removing the audio daughter-board......68 ................... 68 Prerequisites ....................69 Procedure Replacing the audio daughter-board......
  • Page 7 Replacing the keyboard..........79 ....................79 Procedure ..................79 Post-requisites Removing the display assembly........80 ................... 80 Prerequisites ....................80 Procedure Replacing the display assembly........84 ....................84 Procedure ..................85 Post-requisites Removing the power-adapter port....... 86 ................... 86 Prerequisites ....................86 Procedure Replacing the power-adapter port....... 88 ....................
  • Page 8 Replacing the display hinges........96 ....................96 Procedure ..................96 Post-requisites Removing the antenna module........97 ....................97 Prerequisites ....................97 Procedure Replacing the antenna module........99 ....................99 Procedure ..................99 Post-requisites Removing the palm-rest assembly......100 ..................100 Prerequisites ....................101 Procedure Replacing the palm-rest assembly......102 ....................
  • Page 9 Getting help and contacting Dell......... 116 .................116 Self-help resources ..................117 Contacting Dell...

  • Page 10: Before Working Inside Your Computer

    Identifier GUID-5D3B1051-9384-409A-8D5B-9B53BD496DE8 Status Released Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Identifier GUID-B2521C24-A407-4ABB-8022-6D88B53F0B94 Status Released Before you begin Save and close all open files and exit all open applications. Shut down your computer.

  • Page 11: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/...

  • Page 12: Screw List

    • Phillips screwdriver #1 • Torx #5 (T5) screwdriver • Plastic scribe Identifier GUID-328DCC55-D98F-4173-A3DD-26BE2F041BF7 Status Released Screw list The following table provides the list of screws that are used for securing different components to the computer. Table 1. Screw list Component Secured to Screw type...
  • Page 13 Component Secured to Screw type Quantity Screw image Speakers Palm-rest M2x2 assembly System board M2x4 Heat-sink System board M2x3 assembly Display-cable System board M2x2 bracket System board Palm-rest M2x4 assembly Audio System board M2x3 daughter-board Keyboard Palm-rest M1.6x1.5 assembly Display hinges Palm-rest M2.5x5 assembly...

  • Page 14: After Working Inside Your Computer

    Identifier GUID-06588814-2678-4667-9FF9-C009F4BCE185 Status Released After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 15: Removing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-FE52208C-5EFA-4569-A90D-E459B9E17E37 Status Released Procedure Close the display, and turn the computer over.
  • Page 16 Remove the 10 screws (M2x3 T5) that secure the base cover to the palm-rest assembly. Figure 1. Removing the base cover base cover system badge screws (12)
  • Page 17 Using a plastic scribe, gently pry the base cover off the palm-rest assembly. Figure 2. Prying the base cover off the computer base base cover...

  • Page 18: Replacing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-F113D502-95A9-448F-AB1C-F07A96526541 Status Released Procedure Place the base cover on the palm-rest assembly and snap it into place.

  • Page 19: Removing The Battery (Half-Length)

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-ADE0B0E5-2130-4FC4-8553-96D2D5460E56 Status Released Prerequisites Remove the base cover.
  • Page 20 Lift the battery off the palm-rest assembly. Figure 3. Removing the battery battery cable screws (4) battery palm-rest assembly Turn the computer over, open the display, and press the power button for five seconds to ground the system board.

  • Page 21: Replacing The Battery (Half-Length)

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-B0DA0B2B-67A5-4E8B-9FA0-7C2DEB75C5DE Status Released Procedure Align the screw holes on the battery with the screw holes on the palm-rest assembly.

  • Page 22: Removing The Battery (Full-Length)

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-ADE0B0E5-2130-4FC4-8553-96D2D5460E56 Status Released Prerequisites Remove the base cover.
  • Page 23 Lift the battery off the palm-rest assembly. Figure 4. Removing the battery palm-rest assembly battery cable screws (7) battery Turn the computer over, open the display, and press the power button for five seconds to ground the system board.

  • Page 24: Replacing The Battery (Full-Length)

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-4E17BC0B-6366-46F3-8FEE-0F9AD2A039F1 Status Released Procedure Align the screw holes on the battery with the screw holes on the palm-rest assembly.

  • Page 25: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 26 Lift the hard-drive cage off the hard-drive assembly. Figure 5. Removing the hard-drive cage screws (4) hard-drive cage hard-drive assembly Using the pull tab disconnect the hard-drive cable from the system board.
  • Page 27 Lift the hard-drive assembly off the palm-rest assembly. Figure 6. Disconnecting the hard-drive cable from the system board pull tab hard-drive assembly...
  • Page 28 Disconnect the hard-drive interposer from the hard-drive assembly. Figure 7. Disconnecting the hard-drive interposer from the hard-drive assembly hard-drive assembly hard-drive interposer...
  • Page 29 Remove the hard-drive covers away from the hard drive. Figure 8. Removing the hard-drive cover hard-drive covers (2) hard drive...

  • Page 30: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Identifier...
  • Page 31 Replace the base cover.

  • Page 32: Removing The Solid-State Drive (Half-Length)

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-28F89DF8-99BB-4B9C-88D1-6DB4494163CF Status Released Prerequisites Remove the base cover.
  • Page 33 Lift and slide the solid-state drive assembly from the system board. Figure 9. Removing the solid-state drive assembly screw solid-state drive assembly solid-state drive slot system board...
  • Page 34 Turn the solid-state drive assembly over, then remove the screw (M2x2) that secures the solid-state drive to the solid-state drive bracket. Figure 10. Removing the solid-state drive bracket solid-state drive bracket screw solid-state drive Lift the solid-state drive off the solid-state drive bracket.

  • Page 35: Replacing The Solid-State Drive (Half-Length)

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-0B4DFA25-CDC9-407D-A65A-234FFD38CFA5 Status Released Procedure Align the screw hole on the solid-state drive bracket with the screw hole on the solid-state drive.
  • Page 36 Replace the base cover.

  • Page 37: Removing The Solid-State Drive (Full-Length)

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-28F89DF8-99BB-4B9C-88D1-6DB4494163CF Status Released Prerequisites Remove the base cover.
  • Page 38 Lift and slide the solid-state drive from the system board. Figure 11. Removing the solid-state drive screw thermal pad solid-state drive slot solid-state drive...
  • Page 39 Peel the thermal pad off the solid-state drive. Figure 12. Removing the thermal pad thermal pad solid-state drive...

  • Page 40: Replacing The Solid-State Drive (Full-Length)

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-2E45853F-15D0-4E23-99A9-F91D4DCDF447 Status Released Procedure Adhere the thermal pad to the solid-state drive.

  • Page 41: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-28F89DF8-99BB-4B9C-88D1-6DB4494163CF Status Released Prerequisites Remove the base cover.
  • Page 42 Lift the speakers, along with the speaker cable, off the palm-rest assembly. Figure 13. Removing the speakers speaker cable screws (4) speakers (2) palm-rest assembly...

  • Page 43: Replacing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-AC4AADA4-AE75-4834-B2D7-49DA6C0A92EC Status Released Procedure Using the alignment posts, place the speakers on the palm-rest assembly.

  • Page 44: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-28F89DF8-99BB-4B9C-88D1-6DB4494163CF Status Released Prerequisites Remove the base cover.
  • Page 45 Slide and remove the wireless card out of the wireless-card slot. Figure 14. Removing the wireless card captive screw wireless-card bracket wireless card antenna cables (2)

  • Page 46: Replacing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-7D457601-D15C-4126-B9DA-6C9B7B8A871C Status Released Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.

  • Page 47: Post-Requisites

    Tighten the captive screw that secures the wireless-card bracket to the wireless card. Figure 15. Replacing the wireless card wireless card antenna cables (2) captive screw wireless-card bracket Identifier GUID-D6D9C7FD-F5F2-4841-BED9-C4F8672A8F1D Status Released Post-requisites Replace the battery (half-length) or the battery (full-length).

  • Page 48: Removing The Fans

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-28F89DF8-99BB-4B9C-88D1-6DB4494163CF Status Released Prerequisites Remove the base cover.
  • Page 49 Lift the video fan (JFAN_2) away from the palm-rest assembly. Figure 16. Removing the video fan routing guide touch-screen cable (optional) tape fan cable video fan (JFAN_2) screws (2) Remove the two screws (M2x4) that secure the processor fan (JFAN_1) to the system board.
  • Page 50 10 Lift the processor fan (JFAN_1) away from the palm-rest assembly. Figure 17. Removing the processor fan routing guide display cable fan cable processor fan (JFAN_1) screws (2)

  • Page 51: Replacing The Fans

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-396D4ADD-FAAE-4C35-AEEF-CB3FC39F26B0 Status Released Procedure Align the screw holes on the processor fan (JFAN_1) with the screw holes on the palm-rest assembly.

  • Page 52: Post-Requisites

    Identifier GUID-D6D9C7FD-F5F2-4841-BED9-C4F8672A8F1D Status Released Post-requisites Replace the battery (half-length) or the battery (full-length). Replace the base cover.

  • Page 53: Removing The Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 54 Lift the heat-sink assembly off the system board. Figure 18. Removing the heat-sink assembly heat-sink assembly screws (5/4)

  • Page 55: Replacing The Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and fan are reinstalled together.

  • Page 56: Post-Requisites

    Identifier GUID-D6D9C7FD-F5F2-4841-BED9-C4F8672A8F1D Status Released Post-requisites Replace the battery (half-length) or the battery (full-length). Replace the base cover.

  • Page 57: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-28F89DF8-99BB-4B9C-88D1-6DB4494163CF Status Released Prerequisites Remove the base cover.
  • Page 58 Slide and remove the memory module from the memory-module slot. Figure 19. Removing the memory modules memory module securing clips (2) memory-module slot...

  • Page 59: Replacing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-01D31343-9248-4391-A6FC-1C2FE832C508 Status Released Procedure Align the notch on the memory module with the tab on the memory-module slot.
  • Page 60 Slide the memory module firmly into the slot at an angle and gently press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. Figure 20. Replacing the memory modules memory module notch memory-module slot...

  • Page 61: Post-Requisites

    Identifier GUID-D6D9C7FD-F5F2-4841-BED9-C4F8672A8F1D Status Released Post-requisites Replace the battery (half-length) or the battery (full-length). Replace the base cover.

  • Page 62: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 63: Procedure

    Identifier GUID-8F688CA0-8CD9-4D38-9D34-81544EC60A32 Status Released Procedure NOTE: The touch-screen cable is available only on laptop configurations with touch displays. Remove the screw (M2x2) that secures the display-cable bracket to the system board. Lift the solid-state drive bracket to access the display cable. Disconnect the display cable from the system board.
  • Page 64 Peel off the tape and disconnect the touch-screen cable from the system board. Figure 22. Disconnecting the cables power-adapter port cable speaker cable keyboard-control board cable touch-pad cable fingerprint reader cable touch-screen cable (optional) tape Remove the five screws (M2x4) that secure the system board to the palm-rest assembly.
  • Page 65 Lift the system board off the palm-rest assembly. Figure 23. Removing the system board system board screws (5) palm-rest assembly...

  • Page 66: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 67: Post-Requisites

    Replace the screw (M2x2) that secures the display-cable bracket to the system board. Identifier GUID-089EE999-93A9-452E-8B02-09D8FCFB7C90 Status Released Post-requisites Replace the memory modules. Replace the heat-sink assembly. Replace the fans. Replace the solid-state drive (half-length) or the solid-state drive (full-length). Follow the procedure from step 3 to step 6 in “Replacing the hard drive”.

  • Page 68: Removing The Audio Daughter-Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-44D35805-8B60-4013-B93B-9D1ACACD3E33 Status Released Prerequisites Remove the base cover.

  • Page 69: Procedure

    Identifier GUID-97008DC4-67C0-4190-A77A-32D3C0432069 Status Released Procedure Remove the two screws (M2x3) that secures the audio daughter-board to the system board. Lift the audio daughter-board off the system board and turn the audio daughter- board over. Figure 24. Removing the audio daughter-board screws (2) audio daughter-board...

  • Page 70: Replacing The Audio Daughter-Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-C9A47377-4CCF-4494-8D1D-338EF8D7B50C Status Released Procedure Turn the audio daughter-board over and place the audio daughter-board into the slot on the system board.
  • Page 71 Replace the wireless card. Replace the battery (half-length) or the battery (full-length). Replace the base cover.

  • Page 72: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 73: Procedure

    Identifier GUID-215EAD74-5DCE-4E4C-B00B-4E8FE78889E1 Status Released Procedure Turn the system board over. Disconnect the coin-cell battery cable from the system board. Note the location of the coin-cell battery and pry it off the system board. Figure 25. Removing the coin-cell battery coin-cell battery coin-cell battery cable system board...

  • Page 74: Replacing The Coin-Cell Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-A26355E1-1177-48A1-86DE-85C0637849C0 Status Released Procedure Adhere the coin-cell battery to the system board.
  • Page 75 Replace the base cover.

  • Page 76: Removing The Keyboard

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-BE0AEDCA-F3D2-47B1-8A55-2367CF360BD7 Status Released Prerequisites Remove the base cover.
  • Page 77 Lift up the Mylar to access the screws that secure the keyboard to the palm-rest assembly. NOTE: All new keyboards will be shipped with the Mylar. Do not peel off the Mylar. Figure 26. Disconnecting the keyboard and keyboard-backlight cable Mylar keyboard cable latches (2)
  • Page 78 Lift the keyboard off the palm-rest assembly. Figure 27. Removing the screws from the keyboard screws (31) keyboard palm-rest assembly...

  • Page 79: Replacing The Keyboard

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-491E066B-A879-4DD1-AFD0-80C3D978E1EE Status Released Procedure Align the screw holes on the keyboard with the screw holes on the palm-rest assembly.

  • Page 80: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-B56E2301-3ABA-48D9-BC76-A2962E57BC12 Status Released Prerequisites Remove the base cover.
  • Page 81 Peel off the tape and remove the touch-screen cable from the routing guides on the fan. Figure 28. Disconnecting the cables touch-screen cable (optional) tape display-cable bracket screw display cable Turn the computer over and open the display at an angle of 90 degrees. Rotate the computer and place it on the edge of the table in a position that allows access to the screws on the display hinges.
  • Page 82 Carefully lift the display assembly from the palm-rest assembly Figure 29. Removing the screws that secure the display hinges to palm-rest assembly palm-rest assembly screws (6) display hinges (2) display assembly...
  • Page 83 Carefully place the display assembly on a clean, flat surface. Figure 30. Display assembly display assembly...

  • Page 84: Replacing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-DA82B76C-0EE3-4263-9033-54BF36A6B5B6 Status Released Procedure Place the palm-rest assembly at the edge of the table with the speakers facing away from the edge.

  • Page 85: Post-Requisites

    Identifier GUID-96465A79-3284-4285-B73F-150E1B213336 Status Released Post-requisites Replace the wireless card. Replace the battery (half-length) or the battery (full-length). Replace the base cover.

  • Page 86: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-2FF28833-B61C-40FB-888B-254BA7578BCB Status Released Prerequisites Remove the base cover.
  • Page 87 Lift the power-adapter port along with its cable, off the palm-rest assembly. Figure 31. Removing the power-adapter port screw power-adapter port power-adapter port cable...

  • Page 88: Replacing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-6573CEC9-6601-4D86-B746-449414FF1856 Status Released Procedure Place the power-adapter port into the slot on the palm-rest assembly.

  • Page 89: Removing The Antenna Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-80BA3639-45CF-469B-A62E-647326B941AC Status Released Prerequisites Remove the base cover.

  • Page 90: Procedure

    Identifier GUID-A8377F5B-D34E-4898-A4F8-FC8C47A285BF Status Released Procedure Carefully turn the display hinges at an angle. Figure 32. Turning the display hinge display assembly display hinges (2)
  • Page 91 Slide and lift the antenna cover away from the display assembly. Figure 33. Removing the antenna cover display assembly antenna cover...

  • Page 92: Replacing The Antenna Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-7ACABB91-5AEC-4E93-9AA6-74128A6B65CF Status Released Procedure Replace the antenna cover on the display assembly.

  • Page 93: Removing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-7EF5D017-411E-45BA-994D-1B929DB8C05E Status Released Prerequisites NOTE: These instructions are applicable only for laptops with a non- touchscreen display.

  • Page 94: Procedure

    Identifier GUID-3E0B3C8E-472C-4076-8F3B-B1CD03501C85 Status Released Procedure Peel off the tape to access the screws on the display hinges. Figure 34. Peeling the tape tape display hinges (2) Remove the six screws (M2.5x5) that secure the display hinges to the display assembly.
  • Page 95 Carefully lift the display hinges off the display assembly. Figure 35. Removing the display hinges screws (6) display hinges (2)

  • Page 96: Replacing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-7E4B92E1-B7DB-474B-8E6E-6DE5811E88E7 Status Released Procedure Align the screw holes on the display hinges with the screw holes on the display assembly.

  • Page 97: Removing The Antenna Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-892244E2-6E72-43F7-B7E4-E161D5995363 Status Released Prerequisites NOTE: These instructions are applicable only for laptops with a non- touchscreen display.
  • Page 98 Lift the antenna module away from the display assembly. Figure 36. Removing the antenna module tape antenna cable screws (4) antenna module display assembly...

  • Page 99: Replacing The Antenna Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-56FF35CE-C58B-4DD9-B304-DEF3C5645827 Status Released Procedure Align the screw holes on the antenna module with the screw holes on the display assembly.

  • Page 100: Removing The Palm-Rest Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-620F59E5-AC3A-4A36-A959-1FAEBA6F2CE9 Status Released Prerequisites Remove the base cover.

  • Page 101: Procedure

    Identifier GUID-3B869ECB-F569-4CFF-978E-EC66F0E4F9E4 Status Released Procedure After performing the steps in the prerequisites we are left with the palm-rest assembly. Figure 37. Removing the palm-rest assembly palm-rest assembly...

  • Page 102: Replacing The Palm-Rest Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-EBACC18B-687C-46E5-8818-DE3A7576F360 Status Released Procedure Place the palm-rest assembly on a clean and flat surface.
  • Page 103 Replace the solid-state drive (half-length) or the solid-state drive (full-length). 10 Follow the procedure from step 3 to step 6 in “Replacing the hard drive”. Replace the memory modules. Replace the battery (half-length) or the battery (full-length). Replace the base cover.

  • Page 104: Bios Overview

    Released Entering the BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. You can change the user-definable settings in BIOS setup program. Identifier...

  • Page 105: System Setup Options

    Identifier GUID-4FF6787D-08D0-47C4-8A0D-BA3F0C405F50 Status Released System setup options NOTE: Depending on this computer and its installed devices, the items listed in this section may or may not appear. Table 3. System setup options—System information menu General-System Information System Information BIOS Version Displays the BIOS version number.
  • Page 106 General-System Information Current Clock Speed Displays the current processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Maximum Clock Speed Displays the maximum processor clock speed. Processor L2 Cache Displays the processor L2 Cache size. Processor L3 Cache Displays the processor L3 Cache size.
  • Page 107 System Configuration Enable Boot Support Enable or disable booting from USB mass storage devices such as external hard drive, optical drive, and USB drive. Enable External USB Port Enable or disable booting from USB mass storage devices connected to external USB port. USB PowerShare Enable or disable charging external devices through the USB PowerShare port.
  • Page 108 Security Password Change Enable or disable changes to the System and Hard Disk passwords when an administrator password is set. Non-Admin Setup Changes Determines whether changes to the setup option are permitted when an administrator password is set. UEFI Capsule Firmware Enable or disable BIOS updates through UEFI Updates capsule update packages.
  • Page 109 Table 8. System setup options—Intel Software Guard Extensions menu Intel Software Guard Extensions Intel SGX Enable Enable or disable Intel Software Guard Extensions. Enclave Memory Size Set the Intel Software Guard Extensions Enclave Reserve Memory Size. Performance Multi Core Support Enable multiple cores.
  • Page 110 Intel Software Guard Extensions Advanced Battery Charge Enable Advanced Battery Charge Configuration Configuration from the beginning of the day to a specified work period. Primary Battery Charge Set the primary battery charge settings with a Configuration preselected custom charge start and stop. Default: Adaptive.
  • Page 111 Table 10. System setup options—Virtualization Support menu Virtualization Support Virtualization Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization Technology. VT for Direct I/O Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization Technology for Direct I/O.

  • Page 112: Clearing Cmos Settings

    Auto OS Recovery Control the automatic boot flow for SupportAssist Threshold System Resolution Console and for Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the event of certain system errors.

  • Page 113: Boot Menu

    Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. Click Drivers & downloads → Find it myself. Select the operating system installed on your computer.

  • Page 114: Diagnostics

    Identifier GUID-80DC43D6-1463-45B2-A696-31AA152DE5AE Status Released Diagnostics Power and battery-status light Indicates the power and battery-charge status. Solid white – Power adapter is connected and the battery has more than 5 percent charge. Amber – Computer is running on battery and the battery has less than 5 percent charge.
  • Page 115 Light Pattern Problem description CMOS battery failure PCI/video card failure Recovery image not found Recovery image found but invalid The computer may emit a series of beeps during start-up if the errors or problems cannot be displayed. The repetitive beep codes help the user troubleshoot problems with the computer.
  • Page 116 Identifier GUID-8B6ECA9D-83CA-45F7-BD6B-BB1F8EFAF446 Status Released Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 16. Self-help resources Information about Dell products and www.dell.com services Dell Help & Support app...

  • Page 117: Contacting Dell

    Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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