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TA/V.34 and TA
Owner's Manual

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  • Page 1 ISDN TA/V.34 and TA Owner’s Manual...
  • Page 2 NOTICE This document contains proprietary information protected by copyright, and this Owner’s Manual and all the accompanying hardware are copyrighted. All rights are reserved. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form, except for the personal use of the owner.

  • Page 3: Table Of Contents

    Contents ABOUT THIS GUIDE ................... 5 ................5 OCUMENTATION ONVENTIONS CHAPTER 1 INTRODUCTION..............7 TA/V.34 TA F ................7 EATURES TA/V.34 ISDN ............... 8 SING THE WITH ISDN S ..................8 RDERING ERVICE Setting Up Phone Numbers................ 9 Using Multiple Subscriber Numbers ............9 Configuring Your TA/V.34 or TA ............
  • Page 4 APPENDIX D: V.110 CONFIGURATION ..........51 APPENDIX E: PROBLEMS WITH PLUG AND PLAY SETUP ..52 APPENDIX F: CHANGING THE COM SETTINGS IN BIOS.....54 APPENDIX G: SETTING UP ISDN SWITCHES ........56 ISDN S ................57 SING WITCHES ISDN 1 S ..............58 SING ATIONAL WITCHES DMS100 S ..........58...

  • Page 5: About This Guide

    About This Guide This manual is a guide for the installation of: • the integrated ISDN Terminal Adapter with built-in V.34 Faxmodem, referred to hereafter as the TA/V.34—for data, voice, and fax connections; • and the Terminal Adapter, referred to hereafter as the TA—for data and voice connections.
  • Page 6 We occasionally insert spaces between commands to make a command line easier to read. You can type the command line with or without spaces between commands as long as the command line does not exceed 255 characters (spaces count as characters). •...

  • Page 7: Chapter 1 Introduction

    Chapter 1 Introduction Congratulations! You have purchased an advanced, flexible product, the TA/V.34 or TA, which incorporates the latest high-speed digital telecommunications technology. Both the TA/V.34 and TA support ISDN operation up to 128 Kbps and include a handset port for voice calls over ISDN. The products are “Plug and Play”...

  • Page 8: Or Ta With Isdn

    • Installation and configuration software that simplifies ISDN setup and diagnostics. • Simultaneous voice and data connections over two channels. You may also have received an optional standard voice handset with connecting cord. The TA/V.34 also includes: • An ISDN terminal adapter with integrated full-featured V.34 faxmodem on one card.

  • Page 9: Setting Up Phone Numbers

    NT1 device when you order ISDN service. The NT1 typically has from one to eight connections through something called an S/T bus, which provides a physical connection point to ISDN equipment such as the TA/V.34 or TA, ISDN telephones, and so on. The TA/V.34 or TA has a built-in S/T interface for connection to the NT1 device.

  • Page 10: Configuring Your Ta/V.34 Or Ta

    Configuring Your TA/V.34 or TA Your TA/V.34 or TA must be configured so that it recognizes the DN or DNs that have been given to you by the phone company. Configuration means providing information to your TA/V.34 or TA about the DNs, plus other information. This information will be stored in a memory device on the board itself.

  • Page 11: Chapter 2 Installation

    Chapter 2 Installation This chapter describes installation in computers running Windows 95, Windows 3.1 or 3.11, or Windows NT 4.0. Your computer should be located near an ISDN jack. If you have Windows 95, 3.1, or 3.11, please skip to the top of page 13. Special Instructions for Windows NT 4.0 While Microsoft has not formally implemented Plug and Play for Windows NT 4.0, the installation CD-ROM for both the Workstation...

  • Page 12: Or Ta Hardware

    • You may also have received an optional standard voice handset with connecting cord. To use the TA/V.34 or TA, you also need the following: • An ISDN line connection (typically, a wall-mounted telephone jack or socket or an NT1 device). Up to eight S/T devices can be connected to an NT1 device.
  • Page 13 termination resistance, you can set the termination jumpers on the board as follows: • Position the board on a firm surface, with the gold connectors pointing towards you and the phone jack sockets to your right. Handle the card by the edges, being careful not to touch the gold connectors;...
  • Page 14 the other jumper. The board now provides S/T bus termination of 100 Ohms. J10 and J3 J10 and J3 Unterminated Terminated Plug your TA/V.34 or TA into an available 16-bit ISA- compatible slot. (See the illustration below.) If you are replacing an older modem that is in the slot, now is a good time to remove it.
  • Page 15 16-bit slot Replace the cover on the computer. Connect the ISDN line. Your TA/V.34 or TA comes with an RJ-45 to RJ-45 cable. Plug one end of the cable into the jack on the card marked ISDN and the other into the ISDN wall jack. Connect the Handset.
  • Page 16 Plug in the computer and turn it on. The following illustration shows how all the connections should look. TA/V.34 and TA Owner’ s Manual...
  • Page 17 or NT1 You are now ready to configure the card using the included software. Use the following installation instructions for Windows 95 and Windows NT with Plug and Play BIOS. For Windows 3.1 or 3.11, see page 20. Chapter 2 Installation...

  • Page 18: Setting U P In Windows 95 And Windows Nt 4.0 With Plug And Play Bios

    Setting Up in Windows 95 and Windows NT 4.0 with Plug and Play BIOS Note This section is for Windows 95 and Windows NT 4.0. If you have Windows 3.1 or 3.11, please go to page 20. If you are running Windows NT, you must be running version 4.0 and a Plug and Play (PnP) BIOS in order to use the TA/V.34 or TA.
  • Page 19 what COM port your modem is set to. To do this, open the My Computer icon on your screen (if it’s not already open). In the My Computer dialog box, double-click the Control Panel icon. Inside the Control Panel dialog box, double-click the Modems icon.

  • Page 20: Setting U P In Windows 3.1 Or 3.11

    In Windows NT 4.0, you can test your TA/V.34 or TA as follows: Start your HyperTerminal application: Click on Start, Accessories, HyperTerminal, Hypertrm. When the Connection Description dialog box appears, type in any name and press Enter. In the Phone Number dialog box, click on the down arrow next to Connect using.
  • Page 21 You will find this batch file, SETPORT, on the Utilities diskette supplied with your ISDN board. It runs from the DOS prompt, which you can get to by exiting Windows. Insert the Utilities disk in your floppy drive. From the DOS prompt, type a:(where a i s the letter of your floppy drive) and press Enter.
  • Page 22 because you may need to use it in setting up your software applications. COM Port: IRQ Setting: Now install and set up your communications software. Follow the instructions in the Quick Start guide or software user’s manual that came with the software. If you need additional help, see the section Tips for Selecting Setup Options in the next chapter.

  • Page 23: Chapter 3 Software Configuration

    Chapter 3 Software Configuration If you received communications or online service software with your TA/V.34 or TA, please turn to the Quick Start booklet and/or software documentation now. For other software, this chapter provides tips for setup of the TA/V.34 or TA over ISDN lines. General Tips for Setting Up Communication Software Communication software programs have user-friendly interfaces to...
  • Page 24 If you are asked to select the “modem type” from a menu, and you don’t see the TA/V.34 listed by name on the menu, select the closest name you can find. Some possible examples are: • Zoom ISDN DUO • Generic Rockwell Class 1 Fax, 33,600 Data Modem •...

  • Page 25: Initialization, Reset, Dial, And Answer Settings

    Your software may provide these for you, or you may need to enter them yourself. The ISDN TA/V.34 and TA require different initialization settings depending on whether you’re connecting to a telephone or other voice device, or a remote access server, or other ISDN device .

  • Page 26: Using Isdn Line For Data

    Using ISDN Line for Data Using an ISDN Line to Call an ISDN Data Device (remote access) INIT AT&F%o0%A2=8%B39 S7=55 X.75 AT&F%o0%A2=6%B39 S7=55 AT&F%o0%A2=5%B39 S7=55 AT&F%o0%A2=2%B38 S7=55 V.120 AT&F%o0%A2=1%B38 S7=55 V.110* Reset AT&F Answer See also Notes 1 and 2 below. * See Appendix D for more V.110 configuration information INIT = initialization string The chart above is used for connecting to a terminal adapter or other...

  • Page 27: Configuring Voice Connections

    Configuring Voice Connections Although the TA/V.34 and TA provide access to two independent ISDN B-channels, the COM port can control only one channel at a time. However, once a voice connection is established, no further use of the COM port is required for voice until the voice call is disconnected. When you have a voice connection and the party you are communicating with hangs up, the TA/V.34 or TA detects this and promptly terminates the call.

  • Page 28: Using Ml-Ppp And Ppp Connections In Windows 95

    the LAN should make available software and instructions to you to facilitate your connection. Follow the instructions below for setting up Windows 95. For Windows 3.1 or 3.11, see page 31. For Windows NT, see page 32. Using ML-PPP and PPP Connections in Windows 95 Use the following example for setting up ML-PPP and PPP for local and long distance calls.
  • Page 29 Leave the area code text box blank. b) In the telephone number text box type the two local numbers separated by an ampersand (&). For example: 5551234&5552345 and press Enter. Click Next, then Finish. d) Go to Step 8 below. Example B How to use ML-PPP to connect to long-distance numbers (134) 555-4321 and (134) 555-4321 (the...

  • Page 30: Using Ppp Connections In Windows 3.1 Or 3.11

    Under Allowed Network Protocols click the appropriate checkbox. For most ISPs this will be TCP/IP. Check with your provider to be sure. Click TCP/IP Settings. Enter the name server address of your provider. Click OK in the TCP/IP Settings dialog box, the Server Types dialog box, and in the dialog box for your connection.

  • Page 31: Using Ml-Ppp Connections In Windows 3.1 Or 3.11

    For any remaining selections follow your ISP’s instructions. In most cases the default settings are appropriate. Close the Setup dialog box. Choose PPP Options from the File menu. Follow your ISP’s instructions for Password Authentication Protocol (PAP). Enter User Name and Password. Follow your ISP’s instructions for where to enter the initialization commands for your TA/V.34 or TA device.

  • Page 32: Using Ml-Ppp And Ppp Connections In Windows Nt

    Using ML-PPP and PPP Connections in Windows NT Use the following steps for setting up ML-PPP and PPP for local and long distance calls. To input ML-PPP and PPP AT commands: Open Modems under the Control Panel. Under Modem Properties select the TA/V.34 Internal (PnP) or TA Internal (PnP).
  • Page 33 To set up phone numbers: Open Dial-Up Networking under My Computer. Click New. Name the connection, for example, ISDN Connection to Internet. Click Next. Fill in the Server box according to your needs. Click Next. Enter the phone number. For ML-PPP : Since ML-PPP uses two phone numbers to set up connections on both B-channels, enter the two phone numbers separated by an ampersand “&.”...
  • Page 34 Under Network Protocols click the appropriate checkbox. For most ISPs this will be TCP/IP. Check with your provider to be sure. Click TCP/IP Settings. Enter the name server address of your provider and follow your ISP’s instructions to configure your TCP/IP connection. Click OK in the TCP/IP Settings dialog box and exit out of Dial-Up Networking.

  • Page 35: Chapter 4 Problems And Solutions

    Chapter 4 Problems and Solutions If your ISDN card is not working, please read this chapter and the communications software documentation carefully. For installation problems, see Chapter 2, Installation . This chapter covers general troubleshooting, application failures, ISDN line connections, and problems with ML-PPP, voice, and analog connections.

  • Page 36: General Troubleshooting

    For help with this problem… page… Voice Connections Application shows that a voice call has connected, but there is no sound in the handset. Application Failures—TA/V.34 only Terminal or fax application reports ERROR when opened. Voice Mail—TA/V.34 only Unable to playback messages. Callers do not hear greeting.

  • Page 37: Application Reports Modem Initialization Error

    Problem: The application reports “Modem Initialization Error” or similar message. The PC will not communicate with the TA/V.34 or TA or cannot find the card. Solution: There may be a resource conflict with the COM port or IRQ selected. Confirm that the application and the TA/V.34, or TA, are both configured to use the same COM port.

  • Page 38: Isdn Line Connections

    calls, be sure you have selected this option in your software. Problem: You encounter other communication problems with your ISDN cards. Solution: Check that your communications software has been set up properly. Recheck the initialization string and dial string specified in your software manual. Remember that commands in the initialization string are sent to the ISDN card each time you start your software and override the settings stored in the ISDN card’s...

  • Page 39: Isdn Card Will Not Receive Calls Over Isdn Line

    Problem: The ISDN card will not receive calls over the ISDN line. Solution: Can you receive data calls but not handset calls? If so, check that you have given out the correct DN for handset calls (by default this is DN2). Check that the DN call type assignment (!C4 or !C5) for the DN you have designated for handset calls is configured for voice or data and voice (default is !C5=1 to configure...
  • Page 40 %o0 for ISDN data, and %o1 for modem (or fax calls for the TA/V.34) over ISDN. Another possibility is that your telephone company’s ISDN switch requires a call appearance number to initiate a “voice” call (modem, fax, or handset). In this case, you will need to add to your initialization string the command *P1=1 (for the connection on DN1, modem or fax by default) or *P2=1 (for the connection on DN2, handset by...

  • Page 41: Ml-Ppp Connections

    ML-PPP Connections Problem: The ISDN card will not make an ML-PPP connection. Solution: First try to connect in PPP mode. You can do this by using only the first of the two numbers your ISP gave you to make an ML-PPP connection. Pay special attention to the entry of your ISP’s DN address.

  • Page 42: Application Failures - For The Ta/V.34 Only

    rather than an electret microphone. If you have doubts, use the supplied handset. If you can’t make voice calls, check the previous section, “The TA/V.34 or TA will not make calls over ISDN.” Pay special attention to DNs, SPIDs, SubAddresses, and call appearances. If you can’t receive voice calls, check the previous section, “The TA/V.34 or TA will not receive calls over ISDN.”...
  • Page 43 the handset plugged in? Is the PC sound card installed, and are your speakers plugged in? Note that the ISDN card does not support speaker playback on the ISDN card. Check the voice transmit level of the application. Problem: Callers do not hear a voice mail greeting. Solution: Make sure you selected the voice answering mode.

  • Page 44: Appendix A: Product Summary

    Appendix A: Product Summary This hardware supports the following standards, functions, and features: ISDN data speeds • 128,000/112,000/64,000/56,000 bps • Data throughput up to 460,800 bps Modem data speeds • 33,600/31,200/28,800/26,400/24,000/ 21,600/19,200/16,800/14,400/12,000/9600/7200/4800/2400/1200/ 300 bps • Data throughput up to 230,400 bps ISDN data standards •...
  • Page 45 Approvals • FCC Part 15 and Part 68 Telecommunications approval; Industry Canada Emissions and Telecommunications approval; CE marking; EuroISDN-BZT; Part I.430 (Net 3). Features ISDN • V.120, V.110, X.75, PPP, and MLP (ML-PPP) • Up to 128,000 bps without compression. Faster with compression. •...
  • Page 46 • Northern Telecom DMS100 —Central office switch running software version BCS-31 or above. • Layer 1 (physical): Conforms to ITU-T I.430 Standard. • Layer 2 (link): Conforms to Northern Telecom specification NIS 208-6, Issue 1.0 section C, based on CCITT Recommendation Q.921.

  • Page 47: Appendix B: Isdn Card Specifications

    Appendix B: ISDN Card Specifications For the TA/V.34 Internal: Configuration Internal Half Card Jacks One RJ-45 ISDN line One RJ-14 Handset Size 7.20" x 3.90" (without connector) 7.20" x 4.20" (with connector) Height 0.625" maximum from top of board Electrical Specifications: Power Consumption 3.8 Watts Maximum...

  • Page 48: Appendix C: Irqs And Conflicts

    Appendix C: IRQs and Conflicts Note The IRQs supported by the TA/V.34 and TA are 3, 4, 5, 7, 10, 11, and 12. While setport.bat, which runs portwiz.exe, does its best to configure your ISDN card on a free IRQ, it is possible that another piece of your hardware also is configured to use that IRQ.
  • Page 49 Examples: To configure the ISDN card to COM 4 with interrupt 10 and to have PORTWIZ edit your autoexec.bat and system.ini files for you, type: PORTWIZ 2e8 10 /w and press Enter. The /w activates the Wizard mode, which handles the file changes automatically. To configure the ISDN card the same way but not edit your autoexe.bat and sysem.ini files, type: PORTWIZ 2e8 10...
  • Page 50 Appendix D: V.110 Configuration This appendix provides further information on using V.110 as specified on page 26. The data rates under V.110 are controlled by S37. The %B0 command should be set to allow the DTE to auto-baud. It is the DCE rate that is constrained by the V.110 protocol;...

  • Page 51: Appendix E: Problems With Plug And Play Setup 51

    Appendix E: Problems with Plug and Play Setup If the Plug and Play setup doesn’t proceed properly, read and perform the following steps before calling Technical Support. Using the Hardware Conflict Wizard Windows 95, with its Plug and Play feature, is a major improvement over previous versions of Windows.
  • Page 52 Follow the instructions for determining and resolving hardware conflicts. If you still have problems, it probably means that although you are running Windows 95, which supports Plug and Play, you may have an older computer that is not completely compatible with this feature. Go to Appendix F: Changing the COM Settings in BIOS for further instructions.

  • Page 53: Appendix F: Changing The Com Settings In Bios

    Appendix F: Changing the COM Settings in BIOS Note Perform this procedure only if you have not successfully installed your hardware as described in Chapter 2. This procedure may be difficult, but with the help of your computer’s documentation you should be able to clear up any remaining problems.
  • Page 54 Uncheck the Use automatic settings checkbox. Scroll through the Basic configuration options until you find the one that displays the Input/Output Range 02F8 - 02FF and Interrupt Request 03. This is COM 2. The Conflicting device list box should say No conflicts.

  • Page 55: Appendix G: Setting Up Isdn Switches

    Appendix G: Setting Up ISDN Switches In Windows 95, your ISDN switches should automatically be set up by the configuration software provided with your ISDN board. If you are using Windows 3.1, 3.11, or NT 4.0, or if the configuration software did not work for you under Windows 95, you can follow the instructions below enter your settings manually.

  • Page 56: Using Euroisdn Switches

    Special Instructions for Windows NT 4.0 In order for the HyperTerminal application to communicate successfully with your ISDN board, you need to install a special Plug and Play driver from your Windows NT installation CD-ROM disc. You should have done this installation before installing the card in your computer.

  • Page 57: Using National Isdn 1 Switches

    AT&W AT%Z1 Using National ISDN 1 Switches Restore factory defaults: AT&F Switch type to National ISDN 1: AT!C0=32 (This is the default) Set Directory numbers: AT!N1=”[DN1]” AT!N2=”[DN2]” Set Service Profile Identifiers (SPIDs): AT!C2=”[SPID1]” AT!C6=”[SPID2]” Store settings and reset device: AT&W AT%Z1 Using Northern Telecom DMS100 Switches Restore factory defaults:...

  • Page 58: Using At&T C

    Using AT&T Custom 5ESS Switch Unlike the National ISDN and Northern Telecom switches, the AT&T switch may not require SPIDs. Restore factory defaults: AT&F Set switch type to 5ESS: AT!C0=0 Set Directory numbers: (DN1 may be the same as DN2 for the AT&T switch) AT!N1=”[DN1]”...

  • Page 59: Appendix H: Regulatory Information

    Appendix H: Regulatory Information Your TA/V.34 or TA is approved for use in a large number of countries including the USA, Canada, and countries in the European Union. Approvals include FCC Part 68, CE marking, and Net 3, as listed in Appendix A.

  • Page 60: Fcc Part 68 Telecommunications Statement For Usa

    Under FCC Rules, no customer is authorized to repair this equipment. This restriction applies regardless of whether the equipment is in or out of warranty. If the telephone company alters their equipment in a manner that will affect the use of this device, they must give you advance warning so as to give you the opportunity for uninterrupted service.

  • Page 61: Canadian Emissions Statement

    aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

  • Page 62: Index

    Index AT commands Hardware flow control %Bn for port speed, 28, 32 (RTS/CTS), 28 %J2 for analog connections, 51, 52 no response, 43 Auto baud detect, 28 Initialization strings, 45 Auto-answer, 45 Initializing the modem, 27 Internet connecting, 31, 33 setting up for Windows NT, BIOS changing COM port settings...
  • Page 63 Troubleshooting, 42 echoing or burstyness, 28 PPP (Point-to-Point Protocol), initializing the modem, 27 32, 33 Plug and Play, 62 using Trumpet Winsock, 37 Product Summary, 53 Protocols supported, 8, 53 Windows 3.1, 3.11 configuring, 23 using ML-PPP, 38 Remote Access, 31 using PPP, 37 Digital Data, 31 Windows 95...

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