Advertisement
Why do I see only one battery level for both earbuds in the Sennheiser Smart
Control app?
Answer:
The battery level indicator always shows the remaining battery life of the earbud side with less
power.
Examples:
• If left earbud has 50% battery level and right earbud has 80% battery level, it indicates 50%
battery level.
• If left earbud has 90% battery level and right earbud has 20% battery level, it indicates 20%
battery level.
• If only right earbud is in use and left earbud remains in the charging case, it indicates the right
earbud battery level.
When watching video or gaming on my device is there a recommended way to
ensure the sound is in sync with the visuals?
Answer:
Perfect synchronization of sound and image is dependent on the Bluetooth technology being
used by your Bluetooth device. For best results make sure you are using a Bluetooth device
which fully supports Audio Video Distribution Transport Protocol (AVDTP) 1.3 or higher. Thus,
depending on the Bluetooth device or the mobile app the audio/video synchronization experience
may vary. It is recommended to use always the latest software for your Bluetooth device or the
mobile apps.
How can I ensure the best fit for the earbuds?
Answer:
It's always best to test the supplied ear adapters to find the size that suits you best and delivers
the best sound quality. The MOMENTUM True Wireless 2 packaging includes four different ear
adapter sizes (XS, S, M, L). Also try to twist the earbuds into your ear as described in the quick
guide until you find a comfortable position.
Advertisement
