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Why is it vital to stay in my device's range to prevent sound drop-outs?
Answer:
Make sure that the earbuds are within the transmission range of the Bluetooth device. Since the
right earbud establishes the connection to the smartphone, the transmission can be more reliable
when your Bluetooth device is placed on the right side of your body.
What should I consider if I have issues connecting my smartphone with the
Smart Control app?
Answer:
A very small number of smartphone models may have issues connecting the Smart Control app
to the MOMENTUM True Wireless 2. Future app and firmware updates will improve on
potential limitations of this nature.
You may try to turn off and turn on the Bluetooth function on your smartphone to reset the
Bluetooth module or reboot the smartphone.
You may also try the following: Go to the smartphone's security and location settings and turn
"use location" off and on again, even if the location service is already turned on. This is because
some Android models require that the location service is activated when using Bluetooth Low
Energy connection, even when the location information is not used. Sennheiser does not use or
store location information of the user for other reasons.
You may try to perform a factory reset of the MOMENTUM True Wireless 2. Disconnect the
MOMENTUM True Wireless 2 after the factory reset, i.e. remove entries MOMENTUM TW 2
(and LE-MOMENTUM TW 2 if available) in the Bluetooth settings of your smartphone and pair
MOMENTUM True Wireless 2 again.
How do I ensure my voice is picked up clearly during phone calls?
Answer:
If you find that your voice can't be heard well by the other party on a phone call, you may wish
to check the following: During phone calls, ensure that the earbuds are inserted corrected into the
ear-canal and then rotate them slightly. Ideally rotate the earbud so that the Sennheiser logo is in
a horizontal position as this ensures the correct beamforming angle for voice pickup. Please also
check that the microphone opening is not blocked by the ear itself.
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