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• Use the USB cable to connect the charging case to a power source
• Insert the earbuds into the charging case and, within 30 seconds, touch and hold the right and
the left touch control panel for 6 seconds.
• The earphones are reset to the factory default settings.
What should I check if my earbuds are Bluetooth connected but music is not
streamed to the earbuds?
Answer:
The MOMENTUM True Wireless supports two different Bluetooth connections: Bluetooth audio
for all audio connections and Bluetooth LE for Sennheiser Smart Control app connection.
If your smartphones Bluetooth menu show an active connection to "MOMENTUM TW 2" and
audio can't be heard with the earbuds, but still played on the smartphone, you may have only
established the Smart Control app connection.
In this case to the following steps are necessary to establish a full Bluetooth connection:
• Put both earbuds into the charging case
• Enter the Bluetooth menu of your smartphone
• Delete/Unpair all entries "MOMENTUM TW 2" (and "LE-MOMENTUM TW 2" if
available) in the list of paired devices
• Switch off Bluetooth and active Bluetooth again on your smartphone
(Alternatively: Reboot your smartphone)
• Take both earbuds out of the charging case
• Enter pairing mode manually by pressing both earbud touch pads for at least 3 seconds
• (Pairing mode is indicated by blue/red alternating LED indicator on earbuds)
• Enter the Bluetooth menu of your smartphone and select entry "MOMENTUM TW 2"
• The MOMENTUM True Wireless 2 shall now be paired and connected with Bluetooth audio
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