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It is recommended to do as a first step the Bluetooth audio connection and as a second step the
Sennheiser Smart Control app connection to avoid potential issues with some smartphones.
What should I check if I can't hear anything when using the earbuds?
Answer:
Make sure that the earbuds are charged and connected to your Bluetooth device. Check in the
Bluetooth settings of your connected device has media and calls connection activated. The left
earbud can only be used when the right earbud is also used as the right earbud controls the
Bluetooth transmission. Additionally, make sure the earbuds are inserted into your ears correctly.
Increase the volume on your Bluetooth device and on the earbuds by pressing on the right
earbud's touch pad until you hear the voice prompt "Volume max".
What should I check if I can't pair the earbuds with my Bluetooth device?
Answer:
If Bluetooth pairing does not work, proceed in the following order:
• Charge the MOMENTUM True Wireless 2 for at least 1.5 hours to ensure they are fully
charged. The charging LED pulsates yellow to indicate charging and permanent green to indicate
they are fully charged.
• Take the earbuds out of the charging case.
• Simultaneously touch and hold the right and left touch control for 3 seconds to start pairing
mode. The LED of the right earbud flash red and blue.
• Start the search for Bluetooth devices on your smartphone and select "MOMENTUM TW 2".
• If necessary, enter the default pin code "0000" on your smartphone.
• If, after the steps above, the Bluetooth pairing still does not work, restart the earbuds (see
"How can I reset the earbuds?").
What should I check if one of my earbud's LED are alternating green/red?
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