Placing Calls On Hold; Returning To A Held Call; Transferring Calls; Transferring Calls To Voice Mail - ShoreTel 230 User Manual

MANAGING CALLS‐ BASIC FEATURES‐ continued
Placing Calls on Hold
With a call in progress
Press Hold button
Returning to a Held Call
From your Phone:
Lift handset at your phone
Press Hold button
From Another Phone:
Press UnPark
Dial Extension Number
Note 1: If your phone is idle while a call is on hold, you will hear a reminder ring in 15 seconds and again
at one minute intervals.
Transferring Calls
With the caller on the line
Press the Transfer button (the call is put on hold)
Dial the extension number (or press the custom extension button and/or use the directory to find
the party).
Press Transfer Soft Key for blind transfer OR
To Announce the caller to the party wait for answer
Hang up to transfer or press CANCEL soft key to return to the caller
Transferring Calls to Voice Mail
With a caller on the line
Press the Transfer button
Dial Extension number
Press the MORE soft key
Press TO MB soft key
Hang‐up
Parking and Unparking Calls
When connected to a call
Press PARK soft key
Dial the extension to be parked on
If you are at the phone where the call is parked, press the flashing call key to retrieve the call
To Unpark the call from another phone:
Press UNPARK soft key
Dial extension number call is parked on
Hold
(the call is only held at your phone)
Hold
or Press flashing Call Key
Transfer
Transfer
(the call is put on hold)
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