Callback Request - AT&T SYSTEM 25 User Manual

Callback Request

If a System 25 station or outside line (trunk) is busy when you
place a call, you can place a callback request. Your call will wait
in line (queue) for the station or trunk to become available. The
system will then alert you and complete the call as dialed.
For inside calls, you may request callback when you hear busy
tone or special ringback tone. For outside calls, you may request
callback only when you hear fast busy tone.
After making the request, you can either hang up or remain off-
hook. Unless you plan to conference or transfer the queued call,
it is recommended that you hang up, since your phone cannot
receive other calls while off-hook.
If your System Administrator has assigned the Automatic
Callback Request feature to your phone, you will hear queuing
tone automatically when you place certain calls.
You can cancel a callback request at any time.
NOTE:
You can place only one callback request at a time.
Subsequent requests will not be accepted unless the first
request is completed or canceled.
Requesting Callback
1
2 Listen for confirmation
3 Dial
4 Listen for queuing tone and then hang up.
8
Press the switchhook.
If you do not hear queuing tone, your
NOTE:
request has not been accepted for this call.
(Continued)
tone and dial tone.