Troubleshooting Guide - Whirlpool WHES20 Installation And Operation Manual

Troubleshooting Guide

Need help troubleshooting? Call 1- - 866- - 986- - 3223, Monday - - Friday, 8 am to 9 pm, EST.
Tools Needed For Most Repairs: 5/16 Hex Driver, Phillips Screwdriver, Needle ---nose Pliers
PROBLEM
No Soft Water
No Soft Water Timer
Display Blank
No Soft Water Salt Level No Soft Water Salt Level
Not Dropping
No Soft Water, Salt
Storage Tank Full Of Storage Tank Full Of
Water
Water Hard Sometimes Water Hard Sometimes
Iron In Water
Motor Stalled Or Clicking
Error Code E1, E3, or E4
appears appears
Error Code E5 appears
Assistance from customer service may be needed with the following problems and solutions.
PROBLEM
Water Running To The
Drain (While Unit Is In The
Soft Water Cycle)
Resin In Household
Plumbing, Resin Tank
Leaking
Salt Storage Tank Leaking
* Instructions included.
Procedure for removing error code from faceplate:
1. Unplug transformer from outlet.
2. Correct defect.
3. Plug in transformer.
4. Wait for 6 minutes. The error code will return if the defect was not corrected.
CAUSE
1. No salt in the storage tank.
1. Transformer unplugged at wall outlet, or power cable
disconnected from back of electronic board, transformer
defective.
2. Fuse blown, circuit breaker popped, or circuit switched off.
(See page 24 "Power Outage Memory").
3. Electronic control board defective.
1. Salt in storage tank bridged.
2. Manual bypass valve(s) in bypass position.
1. Dirty, plugged or damaged nozzle & venturi.
2. Valve drain hose plugged.
3. Low or high system water pressure (low pressure may disrupt
brine draw during recharge, high pressures may cause inner
valve parts failure).
4. Brine valve float dirty or defective.
5. Leak between valve and resin tank assembly.
1. Time setting wrong.
2. Incorrect water hardness setting.
3. Incorrect model code programmed.
4. Hot water being used when softener is regenerating.
5. Possible increase in water hardness.
6. Leaking faucet or toilet valve. Excessive water usage.
1. Clear water iron in water supply.
2. Iron in soft water.
3. Bacterial or organic bound iron.
1. Motor defective or inner valve defect causing high torque on
motor.
1. Wiring Harness or Connection to Position Switch.
2. Switch.
3. Valve Defect Causing High Torque.
4. Motor Inoperative.
1. Electronic Control.
CAUSE
1. Inner valve defect causing leak.
1. Crack in distributor or riser tube.
1. Crack in brine tank.
SOLUTION
a. Refill with salt.
b. Use Recharge feature.
a. Check for loss of power and correct. Reset electronic controls
and use the Recharge feature.
a. Replace fuse, reset circuit breaker, or switch circuit on use the
Recharge feature.
a. Replace Electronic Control Board (PWA). *
a. Refer to "Breaking a Salt Bridge" section to break.
a. Move stem in single valve bypass to service.
a. Take apart, clean and inspect nozzle and venturi, see
"Cleaning the Nozzle and Venturi" section.
a. Hose must not have any kinks, sharp bends or any water flow
blockage, see "Valve Drain Requirements" section.
a. If pressure is low, increase well pump output to a minimum 20
psi. Add a pressure reducing valve in the supply pipe to the
softener, if daytime pressure is over 100 psi. Contact a licensed
plumber.
a. Clean or replace Brine Valve Float assembly. *
a. Replace o ---rings between resin tank and valve. See water
softener components.
a. Check and change time setting.
a. Refer to "Set Water Hardness Number" section to set correctly.
a. Refer to "Program The Water Softener" section to set correctly.
a. Avoid using hot water while the softener is regenerating as the
water heater will fill with hard water.
a. Test the raw water for hardness and iron and program the
water softener accordingly, see "Set Water Hardness Number"
section to set.
a. A small leak will waste hundreds of gallons of water in a few
days. Fix all leaks and always fully close faucets.
a. Test the raw water for hardness and iron and program the
water softener accordingly see "Set Water Hardness Number"
section to set.
a. Clean resin bed with Resin Bed Cleaner. Follow instructions on
package.
a. Cannot be treated by water softener.
a. Replace rotor/seal kit.*
b. Replace motor & switch. See water softener components.
a. Replace wiring harness or connection to position switch. See
water softener components.
a. Replace switch. See water softener components.
a. Replace rotor/seal kit.*
a. Replace motor. *
a. Replace Electronic Control Board (PWA). *
SOLUTION
a. Replace seals and rotor.
a. Replace distributor or riser tube.
a. Replace salt storage tank.
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