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Whirlpool WHES40 User Manual Page 25

Whirlpool water system user manual.

   
Troubleshooting
Need help troubleshooting?
Tools Needed For Most Repairs: 5/16 Hex Driver, Phillips Screwdriver, Needle-nose
PROBLEM
No Soft
Water
1. No salt in the storage tank.
No Soft
Water
Timer
1. Transformer
Display
Blank
2.
3. Electronic control board defective,
No Soft
Water
Salt Level
1. Salt in storage tank bridged,
Not Dropping
2.
No Soft
Water,
Salt
1. Dirty, plugged
Storage
Tank
Full
Of
Water
2. Valve drain hose plugged,
3. Low or high system water pressure
4. Brine valve float dirty or defective,
5. Leak between valve and resin tank assembly,
Water
Hard
Sometimes
t.
2.
3. Incorrect model code programmed,
4. Hot water being used when softener is regenerating,
5. Possible increase
6. Leaking faucet or toilet valve. Excessive water usage,
Iron In Water
t.
2.
3. Bacterial or organic bound
Motor
Stalled
Or Clicking
t.
Error
Code
Et,
E3, or E4
1. Wiring Harness or Connection
appears
2. Switch,
3. Valve Defect Causing High Torque.
4. Motor Inoperative
Error
Code
E5 appears
1. Electronic Control.
Assistance
from customer service may be needed with the fl)llowing problems and solutions.
PROBLEM
Water
Running
To The
t.
Drain
(While
Unit Is In The
Soft Water
Cycle)
Resin
In Household
1. Crack in distributor
Plumbing,
Resin
Tank
Leaking
Salt Storage
Tank
Leaking
1. Crack in brine tank.
Instructions
included.
Procedure
fl)r removing error code from faceplate:
1.
Unplug transfk_rmer from outlet.
2.
Correct defect.
3.
Plug in transfk_rmer.
4.
Wait for 6 minutes. The error code will return if the defect was not corrected.
(?all 1-866-986-3223,
CAUSE
unplugged
at wail outlet, or power cable
disconnected
from back of electronic
defective.
Fuse blown, circuit breaker popped,
(See page 20 "Power Outage Memory").
Manual bypass valve(s) in bypass position,
or damaged
nozzle & venturL
(low pressure
brine draw during
recharge,
high pressures
valve parts failure),
Time setting wrong,
Incorrect water hardness
setting,
in water hardness,
Clear water iron in water supply,
Iron in soft water,
iron.
Motor defective or inner valve defect causing
motor,
to Position Switch.
CAUSE
Inner valve defect causing
leak.
or riser tube.
Guide
Monday - Friday, 8 am to 9 pm, EST.
a. Refill with salt.
b. Use Recharge feature.
a. Check for loss of power and correct. Reset electronic
board, transformer
and use the Recharge feature.
or circuit switched off.
a. Replace fuse, reset circuit breaker, or switch circuit on use the
Recharge feature.
a. Replace Electronic
a. Refer to "Breaking a Salt Bridge" section to break.
a. Move stem in single valve bypass to service.
a. Take apart, clean and inspect nozzle and venturi, see
"Cleaning the Nozzle and Venturi" section.
a. Hose must not have any kinks, sharpbendsoranywaterflow
blockage,
may disrupt
a. If pressure is low, increase well pump output to a minimum
may cause inner
psi. Add a pressure
softener, if daytime pressure is over 100 psi. Contact a licensed
plumber.
a. Clean or replace Brine Valve Float assembly. *
a. Replace o-rings
softener
a. Check and change time setting.
a. Refer to "Set Water Hardness
a. Refer to "Program The Water Softener"
a. Avoid using hot water while the softener is regenerating
water heater will fill with hard water.
a. Testtherawwaterforhardnessandironandprogramthe
water softener
section to set.
a. A small leak will waste hundreds of gallons of water in a few
days. Fix all leaks and always fully close faucets.
a. Test the raw water for hardness
water softener
section to set.
a. Clean resin bed with Resin Bed Cleaner. Follow instructions
package.
a. Cannot be treated by water softener.
high torque on
a. Replace rotor/seal
b. Replace
a. Replace wiring harness or connection
water softener
a. Replace switch. See water softener components,
a. Replace rotor/seal
a. Replace motor. *
a. Replace Electronic
a. Replace seals and rotor,
a. RepIace distributor
a. Replace salt storage tank.
Pliers
SOLUTION
Control Board (PWA). *
see "Valve Drain Requirements"
section.
reducing valve in the supply pipe to the
between
resin tank and valve. See water
components.
Number"
section to set correctly.
section to set correctly.
accordingly,
see "Set Water Hardness Number"
and iron and program the
accordingly
see "Set Water Hardness
kit.*
motor & switch. See water softener components.
to position switch. See
components.
kit.*
Control Board (PWA), *
SOLUTION
or risertube.
controls
20
as the
Number"
on
25
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