Customer Support; Knowledge Base; User Forums - SonicWALL SuperMassive 9200 Getting Started Manual

Customer Support
SonicWall offers telephone, email and web‐based support to
customers who have a valid warranty or support contract.
Designed for business‐critical environments, SonicWall 24x7
Support delivers the enterprise‐class support features and
quality of service that enterprise companies require to keep
their networks running smoothly and efficiently. SonicWall
24x7 Support is an around‐the‐clock support service that
includes phone, email and web‐based technical support,
ongoing software and firmware updates, direct access to a
team of highly trained senior support engineers, advance
exchange hardware replacement in the event of failure, and
access to electronic support tools.
SonicWall also offers Value‐Add Support with these options:
• Customer Success Manager ‐ provides enterprise
environments with a dedicated Customer Success Manager
who works with your staff to help minimize unplanned
downtime, optimize IT processes, and provide operational
reports to drive efficiencies.
• Designated Support Engineer (DSE) ‐ provides a named
engineering resource to support your enterprise account.
For more information, visit:
https://support.sonicwall.com/essentials/support‐offerings
52 SonicWall SuperMassive 9200/9400/9600 Getting Started Guide
Knowledge Base
The SonicWall Knowledge Base allows you to search by queries
containing unique keywords, symptoms or details, filter
results, view, rate, email and print articles.
For more information, visit:
https://support.sonicwall.com/kb‐product‐select
User Forums
The SonicWall User Forums provide a way for you to
collaborate with peers and connect with experts to discuss a
variety of security and appliance topics. To access the forums,
log in using your MySonicWall credentials.
For more information, visit: https://forum.sonicwall.com