Checking The Network - Canon imagePASS-A2 Service Manual

T
ROUBLESHOOTING

Checking the network

Printing problems may arise if the network hardware or software is not set up properly or does
not match network settings on the imagePASS. Problems may also arise when printing from a
specific application or printing a particular file.
Most of these problems show up as printing problems and do not necessarily indicate a
imagePASS malfunction. The customer's site administrator can eliminate many printing
problems without requiring you to make a service call. The site administrator deals with:
• Error conditions on the copier
• Network connection problems that result in the copier not appearing in the list of printers
on the customer's computers
N : If the copier does not appear in the list of printers on the network, there may be
OTE
another device on the network with the same IP address.
• Conflicting network settings in Setup and on the customer's computers
• Printing problems caused by inappropriate Setup options
• Application-specific printing errors caused by missing or incorrectly installed printer
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