Canon imagePASS-A2 Service Manual page 69

T 1: imagePASS error conditions (Continued)
ABLE
Symptom
Network
If you suspect a network problem, keep in mind the following:
• If the imagePASS does not appear in the list of printers on the network, there may be another device on the network with the same
Ethernet hardware address.
• Conflicting network settings may be set in Setup and on the customer's workstation.
• Inappropriate Setup options may cause printing problems.
• Missing or incorrectly placed printer description files may cause application-specific printing errors.
For additional information, see Configuration and Setup, which is part of the user documentation set.
Unable to connect to the
network; or neither LED
on the 10/100/1000BaseT
network connector is lit
T
ROUBLESHOOTING
Possible cause
One of the following:
• Wrong cable. Do not use
a crossover cable.
• Wrong port. Do not use
the copier port. The
copier port is reserved for
the copier and for
installing system software
from a PC.
• Faulty network cable or
connection
• Faulty network
• Faulty Ethernet port on
the motherboard
Suggested action
1. Make sure that the network cable is the correct type and connected to the
designated LAN port on the imagePASS connector panel.
2 Check the cable connection to the network.
3 Replace the cable with a new or tested cable.
4 Request that the network administrator check Network Setup.
5 Request that the network administrator check other devices on the network.
If other devices are not functioning, there could be a problem with the
network.
6 If the rest of the network is functioning properly and the problem persists,
Clear the CMOS (see page
7 If the rest of the network is functioning properly and the problem persists,
replace the motherboard.
40).
69