Canon imagePASS-A2 Service Manual page 68

T 1: imagePASS error conditions (Continued)
ABLE
Symptom
System software installation (continued)
Network port method:
Installation stalls for five
minutes (or longer) while
downloading "file 1 of 3"
Network port method:
Installation stalls for 20
minutes (or longer) while
downloading "file 2 of 3"
T
ROUBLESHOOTING
Possible cause
One of the following:
• Service switches are set
incorrectly.
• Wrong RJ-45 port
• Wrong or faulty RJ-45
cable
• Faulty motherboard
One of the following:
• Faulty hard disk drive
• Faulty motherboard
Suggested action
1 Make sure that the imagePASS service switches are both set to ON.
If the service switches are in the wrong position, click Cancel on the installer
screen. Power off the imagePASS, set the service switches correctly, click
Finish on the installer screen, and then retry the installation.
2 Make sure that you are using the copier port not the LAN port.
3 Make sure that you are using a crossover cable.
The copier cable is a crossover type, and may be used for system software
installation. If the cable appears damaged, replace it.
4 Clear the CMOS (see page
5 Replace the motherboard.
1 Reseat the cables to the hard disk drive.
2 Replace the hard disk drive cable.
3 Replace the hard disk drive.
4 Clear the CMOS (see page
5 Replace the motherboard.
40).
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