Canon imagePASS-A2 Service Manual page 65

T 1: imagePASS error conditions (Continued)
ABLE
Symptom
Startup (continued)
imagePASS starts up, but
the Fiery screens on the
copier touch panel are
unavailable for more
than 10 minutes
imagePASS starts up, and
stays on, but does not
reach Idle
User authentication
feature of the copier
does not work
T
ROUBLESHOOTING
Possible cause
One of the following:
• Faulty connection
between imagePASS and
the copier
• Corrupt system software
• Faulty copier interface
board
One of the following:
• Service switches are not
set for Normal operation
• System software
is corrupt
• Hard disk drive is faulty
• Missing or faulty
DIMM(s), or faulty
DIMM connections
• Motherboard
is faulty
• CPU missing or faulty
• Faulty copier interface
connections
Suggested action
1 Check and reseat the copier interface cable between the imagePASS and the
copier.
2 Replace the copier interface cable.
3 Reinstall system software.
4 Replace the copier interfaceboard.
1 Make sure that the imagePASS service switches are both set to OFF for Normal
operation (away from "ON").
2 Power off/on the imagePASS.
3 Reinstall system software.
4 Reseat the cables to the hard disk drive.
5 Replace the hard disk drive cable.
6 Replace the hard disk drive.
7 Check the DIMM(s) and reseat them to remove any oxidation on the
connectors.
8 Clear the CMOS (see page
9 Replace the motherboard.
10 Replace the CPU.
• Check connections of the copier interface board and replace associated cables or
the copier interface board, if necessary.
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