IBM Aptiva Hardware Handbook page 58

Table 7: Troubleshooting: Software problems (Continued)
If the problem is:
Adapter cards don't work after you turn the
computer on to resume working.
Computer turns off or screen goes blank during
activity (for example, when using a joystick or
printing).
You added hardware or installed new software
and you want to cancel Rapid Resume and
restart the computer.
Problems using or connecting to networks after
turning on the computer to resume working
where you left off.
Computer shuts off without pressing the on/off
button.
You set the computer to start when the phone
rings in order to receive a fax, but it receives a
regular phone call instead.
Note: If any of these problems continue after taking the actions listed, check your Services and Support Guide for information on
obtaining service.
48 Troubleshooting tables
Here's what to do:
In the Rapid Resume menu of the Configuration/Setup Utility, make sure the
Initialize Adapter Cards option is set to "Reload Device Drivers". Some adapter
cards do not operate correctly with Rapid Resume.
1. Press the on/off button.
2. Increase the Automatic Power Off time.
3. Disable Rapid Resume and Standby during long periods of activity such as
joystick use or printing.
Turn the monitor on, and then turn the system unit on. Press Ctrl + Alt + Delete
when you see the Rapid Resume screen. There may be a slight delay before
the computer restarts.
1. Try reconnecting to your network drives.
2. Make sure network drivers, network start commands, and other network
commands come before "RESUME.EXE" in the AUTOEXEC.BAT file.
3. Log off the network before turning off the computer.
4. Use the Standby feature for energy savings instead of Rapid Resume.
1. In Rapid Resume Manager, check the Scheduler feature and the Automatic
Power Off option of the Rapid Resume feature to see if either of them is set
to turn the computer off.
2. Check to see if the Automatic Power Off feature is enabled on the Rapid
Resume menu of the Configuration/Setup Utility. For instructions on using
the Configuration/Setup Utility, see page 61.
Either disable the Wake Up on Ring feature in Rapid Resume Manager or on
the Rapid Resume menu of the Configuration/Setup Utility, or disable the Auto
Answer feature in your fax software. Use Wake Up on Ring only when you
know you will have incoming fax communications. For instructions on using
the Configuration/Setup Utility, see page 61.
You can also prevent this from occurring by installing a telephone line sharing
device, which will direct calls where you specify (to either an answering
machine or a fax modem).