IBM Aptiva Hardware Handbook page 55

Table 6: Troubleshooting: Hardware problems (Continued)
If the problem is:
When the computer is turned on, a picture
appears indicating a diskette should be
inserted into drive A
Printer error
Note: If any of these problems continue after taking the actions listed, check your Services and Support Guide for information on
obtaining service.
Here's what to do:
1. Choose Start Options from the Configuration/Setup Utility main menu, and
make sure that Startup devices are set correctly.
2. Make sure the drive power and signal cables are securely attached to the back
of the hard disk drive. For instructions on working in the system unit, see
page 79.
3. Insert the Recovery diskette into drive A, and press F1. The Recovery diskette
is the one that you were instructed to create in First Steps. Follow the
instructions on your screen to restore the operating system files to your
computer's hard disk.
4. If you are not able to restore the operating system files to your computer's
hard disk or if you did not make a Recovery diskette, check your Services and
Support Guide for information on obtaining service.
1. Make sure the printer cable is correctly and securely connected to the printer
and to the parallel (printer) port on the back of the system unit.
The printer port has this symbol next to it to help you:
2. Make sure the printer power cord is securely connected to an electrical outlet.
3. Make sure the printer is ready for printing. (If the Ready light is on, but not
flashing, the printer is ready.)
4. Make sure the correct printer driver is selected in the software, if required. For
instructions on selecting a printer driver, see "Installing a printer driver" on
page 15.
5. Make sure the paper and the cartridge containing the print material (ink,
ribbon, or toner) are loaded correctly.
6. Turn the printer and system unit off, and wait 10 seconds. Now turn the
printer on first, and then the system unit.
7. Make sure the Parallel Port option is not set to "Disabled" in the Devices and
I/O Ports feature of the Configuration/Setup Utility.
8. Make sure the Parallel Port Mode option is set to "Standard" in the Devices
and I/O Ports feature of the Configuration/Setup Utility.
9. For additional help, see the user's guide that came with the printer.
Troubleshooting tables 45