IBM Aptiva Hardware Handbook page 54

Table 6: Troubleshooting: Hardware problems (Continued)
If the problem is:
Mouse does not move the cursor
Modem/communications errors
Note: If any of these problems continue after taking the actions listed, check your Services and Support Guide for information on
obtaining service.
44 Troubleshooting tables
Here's what to do:
1. Move the mouse onto a mouse pad and try using it.
2. Make sure you are using a screen that allows the use of a mouse. Some
screens do not.
3. Make sure the mouse cable is correctly and securely connected to the mouse
port (not the keyboard port) on the back of the system unit.
The mouse port has this symbol next to it to help you:
4. Clean the mouse. For instructions, select the Learning Library icon in Program
Manager to see the Computer Basics tutorial that came on your system.
5. Turn the system unit off, wait 10 seconds, and then turn the system unit on
again.
1. Make sure the telephone cord is securely plugged into the telephone outlet in
the wall and into the system unit. Your Read Me First booklet shows how the
cord should be connected.
2. Make sure the telephone line works by plugging a working telephone into the
same telephone outlet that the computer was plugged into. Then make sure
you can place a call.
3. Make sure you are calling the correct number, and that you are using the
correct communications settings. For additional help, see the user's guide for
your communications software.
4. Make sure no one is using the telephone while you are communicating with
another computer.
5. If some communications programs work but others do not, there may be a
configuration problem. For additional help, see the user's guide for your
communications software.
6. Make sure your modem cord is connected to an analog telephone line. For
additional help, see "Modem information" on page 19.
7. Make sure the modem adapter card is installed correctly. For instructions on
installing adapter cards, see "Working with your system unit" on page 79.