IBM Aptiva Hardware Handbook page 57

Table 7: Troubleshooting: Software problems (Continued)
If the problem is:
The Rapid Resume Features screen does not
appear in the Configuration/Setup Utility and
the Rapid Resume Manager icon does not
appear in Windows.
When you turn the computer on, the Windows
desktop is not as you left it when you turned the
computer off.
Computer turns off without saving information.
You pressed the on/off button on the system
unit, but the computer has not turned off after 5
minutes.
Application is not active when you turn the
computer on to resume working.
Note: If any of these problems continue after taking the actions listed, check your Services and Support Guide for information on
obtaining service.
Here's what to do:
Check your Services and Support Guide for information on obtaining service.
1. Make sure another person hasn't used the computer and changed the
Windows desktop.
2. Check that Rapid Resume is enabled.
3. If you are using Windows, choose Rapid Resume from the Configuration/
Setup Utility main menu, and make sure that the APM BIOS Mode option is
set to "32 Bit Protected". If you are using OS/2 2.1 or a later version, make
sure that the APM BIOS Mode option is set to "16 Bit Protected".
4. Check that "POWER.EXE" is in the CONFIG.SYS file (make sure "REM" does
not appear in front of "POWER.EXE").
1. Check that Rapid Resume is enabled.
2. If you are using Windows, choose Rapid Resume from the Configuration/
Setup Utility main menu, and make sure that the APM BIOS Mode option is
set to "32 Bit Protected". If you are using OS/2 2.1 or a later version, make
sure that the APM BIOS Mode option is set to "16 Bit Protected".
3. Check that "POWER.EXE" is in the CONFIG.SYS file (make sure "REM" does
not appear in front of "POWER.EXE").
4. EMM386 or an upper memory manager program may not be set up
properly. Rename the CONFIG.SYS file in the Root (C:\) directory (do not
delete it), and use the CONFIG.SYS file in the C:\ DOS directory by copying it
to the Root (C:\) directory. Turn the system unit off, and then turn it on again.
Check your Services and Support Guide for information on obtaining service.
Restart the application. Some applications will not operate correctly with
Rapid Resume.
Troubleshooting tables 47