VTech Ia5854 User Manual page 37

Troubleshooting
Problem Suggestion
CAN'T CONNECT •
displays on my
handset .
•
•
•
•
The batteries will not •
hold a charge .
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•
If you subscribe to DSL If you hear noise during conversations and/or your caller ID features aren't functioning properly,
service install a noise filter to the telephone line between the base unit and the telephone line jack. Contact
your DSL provider to obtain a noise filter.
Only one handset of your phone system can be in use (off hook) at a time . For example, if HS
is on a call and HS2 presses the PHONE button, CAN'T CONNECT will display . Be sure only
one handset is in use at a time .
Move the handset closer to the base . You might have moved out of range .
If the handset is in its base and the charging light does not come on, refer to The charge light
is off in this troubleshooting guide .
Reset the base . Unplug the unit's electrical power . Wait for 5 seconds then plug it back in . Allow
up to one minute for the handset and base to reset .
Other electronic products can cause interference with your cordless phone . Try installing your
phone as far away from these types of electronic devices as possible: wireless routers, radios,
radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones .
Charge the battery in the handset for 6 hours . For optimum daily performance, return the
handset to its base when not in use .
You may need to purchase a new battery, please refer to the Batteries section of this user's
manual .
Your phone might be malfunctioning . Please refer to the Warranty section of this user's manual
for further instruction .
www.vtechphones.com ADDITIONAL INFO
37