Page 1: Table Of Contents
Table of contents Parts checklist Parts checklist for ia5865/ia5870 Parts checklist for ia5878/ia5884 Parts checklist for ia5882/ia5890 Installation Choose location Connect power and telephone line cords Install handset battery Wall mounting bracket installation Desk/table bracket installation If you subscribe to DSL service...
Page 2 Voice menu Remote access commands Display screen messages Battery information Battery care and performance Replacing the handset battery Troubleshooting Maintenance Limited Warranty Important safety instructions FCC, ACTA and IC regulations The RBRC seal ® Technical specifications Index www.vtechphones.com...
Page 3: Need Help
NEED HELP? This user’s manual has all the feature operation and troubleshooting you will need to install and operate your new VTech phone Please take the time to review thoroughly to ensure proper installation of this VTech innovative and feature rich...
Page 4: Parts Checklist
Parts checklist Parts checklist for ia5865/ia5870 • Telephone base with wall mounting/desktop bracket • Handsets (2) • Charger • Telephone line cord • Base power adapter • Charger power adapter • Belt clips (2) • Batteries (2) • User’s manual...
Page 5: Parts Checklist For Ia5878/Ia5884
Parts checklist Parts checklist for ia5878/ia5884 • Telephone base with wall mounting/desktop bracket • Handsets (3) • Chargers (2) • Telephone line cord • Base power adapter • Charger powe • Belt clips (3) • Batteries (3) • User’s manual To purchase replacement batteries, visit us on the web at www vtechphones com or call us...
Page 6: Parts Checklist For Ia5882/Ia5890
Parts checklist Parts checklist for ia5882/ia5890 • Telephone base with wall mounting/desktop bracket • Handsets (4) • Chargers (3) • Telephone line cord • Base power adapter Telephone base with wall • Charger power adapters (3) mounting/desktop bracket • Belt clips (4) •...
Page 7: Installation
Installation Choose location For maximum performance of • Install the telephone your cordless telephone system: base away from 1 Choose a central location electronic equipment such as personal for your telephone base computers, television 2 Install your telephone base sets or microwave and extension handset ovens Avoid away from electronic...
Page 8: Install Handset Battery
The battery may have enough power for short calls For best performance, put the handset in the telephone base and charge the battery for at least 16 hours www.vtechphones.com • Use only the provided VTech battery, or equivalent To purchase replacement batteries, visit us on the...
Page 9: Wall Mounting Bracket Installation
Installation Wall mounting bracket installation (optional) Your telephone base comes with the wall mounting/desktop bracket installed, ready for desktop use If you prefer to mount your telephone on the wall (optional), it is designed to mount on a standard telephone wall plate For wall mounting, follow these instructions: •...
Page 10: If You Subscribe To Dsl Service
Installation If you subscribe to DSL service If you receive high speed internet service through your telephone line (commonly referred to as DSL) and you are experiencing interference during conversations and/or your caller ID features aren’t functioning properly, install a DSL filter to the telephone line between the telephone base and the telephone line jack.
Page 11: Check For Dial Tone
Installation Check for dial tone After the batteries are charged, pick up the handset and press TALK/FLASH; you should hear a dial tone If you do not, refer to the Troubleshooting section in the back of this user’s manual • If the phone will not be used for a long period of time, Charge the handset battery...
Page 12: Set Handset Date And Time
Installation Set handset date and time If you subscribe to caller ID service, the date and time will be set automatically with the first incoming call. If you do not have caller ID service, you can set the date and time manually: Press PROG, then press •...
Page 13: Telephone Operation
Telephone operation Handset layout 1 TALK 2 FLASH 3 CHAN (channel) 4 REMOVE 5 Answer a call /CID VOL- /VOL+ 7 SELECT 8 OFF 9 REDIAL/PAUSE 10 PROG (program) SELECT www.vtechphones.com...
Page 14: Telephone Base Layout
Telephone operation Telephone base layout 11 CHARGE/IN USE 12 Message window 13 ANS ON/OFF 14 PLAY/STOP 15 REPEAT/ 16 SKIP/ 17 DELETE/ X 18 VOL 19 CLOCK 20 SETUP 21 ANNC (announcement) 22 RECORD 23 FIND HANDSET 20 21 www.vtechphones.com...
Page 15: Handset Operation
Telephone operation Handset operation Making calls • Whenever the phone • Press TALK/FLASH, then dial the number is in use, call timer — OR — will be shown at the Dial the number (press top right corner Ending calls • Press OFF to end your call —...
Page 16 Telephone operation • While phone is not in use, press to display caller ID information • While entering names or numbers into memory, press the last character entered /VOL+ • While on a call, press to increase the volume A double beep will sound when you reach the highest setting •...
Page 17: Telephone Base Operation
Telephone operation Telephone base operation CHARGE/IN USE • Only one handset • Flashes in unison with an incoming call’s ringing can be on a call at a • Flashes slowly when the handset is in use or answering machine picks up a call or extension is off time For example, hook if HS1 is on a call...
Page 18: Temporary Tone Dialing
3 After you hang up, the phone automatically returns to pulse dialing Call transfer To transfer an external call from one handset (HS1) to the other handset (HS2): For the ia5865/ia5870 1 While on a call, press SELECT on HS1 to forward the call to HS2 HS1 will show:...
Page 19 Telephone operation For the ia5878/ia5884 1 While on a call, press SELECT on HS1 to forward the call to the destination handset • If HS2 cannot be HS1 will show: found, HS1 will generate an error tone and continue ENTER 1-3 the call automatically Before HS2 answers, HS1 can press...
Page 20: Headset Jack
Telephone operation Headset jack You can use this telephone handsfree when you install any VTech 2 5 mm headset, purchased separately Plug the headset into the jack located on the right side of the handset (under the small rubber flap). Do not force the...
Page 21: Directory
Directory Your phone can store 20 (including nine speed dial entries) telephone numbers with names (up to 15 characters for the name and 24 digits for the number in each location) in the handset • Press OFF at any Store a directory entry time to exit the directory 1 Press PROG The screen displays DIRECTORY...
Page 22: Chart Of Characters
Directory Chart of characters Using the chart below, enter up to 15 characters for the name you’re storing An error tone will sound if you try to enter more than 15 characters Press corrections; press to advance or press it twice to add a space Characters by number of key presses Dial key Once...
Page 23: Edit A Directory Entry
Directory Edit a directory entry 1 Press • When you reach the 2 Press end of the list in the — OR — directory, END OF LIST will be shown Press the dial pad key for the first letter of the entry you want to edit. on the screen 3 When the screen displays the entry you want to edit, press SELECT.
Page 24: Move A Directory Entry Into Speed Dial
Directory 4 Press SELECT The screen displays ERASE NO YES and the number The current choice flashes. 5 Press until YES flashes. 6 Press SELECT. You’ll hear a confirmation beep. Move a directory entry into speed dial 1 Press The screen displays DIRECTORY 2 Press to scroll alphabetically through entries stored in directory —...
Page 25: Speed Dial
Speed dial Your phone can store up to nine telephone numbers with names (up to 15 characters and 24 digits in each location) in the speed dial memory locations you assign (numbered 1 through 9) in each handset These numbers can be dialed with two button presses You can also store telephone •...
Page 26: Edit A Speed Dial Entry
Speed dial 6 Enter the telephone number Press Press REDIAL/PAUSE to enter a pause (for example a P will be shown) if necessary — OR — Press REDIAL/PAUSE to display the last number (up to 24 digits long) dialed from this phone 7 Press SELECT or PROG to store your entry The screen displays DISTINCT RING? and the current setting to choose Y (for yes) if you wish the phone to alert you to calls from this number by...
Page 27: Delete A Speed Dial Entry
Speed dial Delete a speed dial entry 1 Press and hold the speed dial location key (1-9) of the entry you wish to delete 2 When the screen displays the entry you want to delete, press SELECT Then press ERASE flashes. 3 Press SELECT The screen displays ERASE NO YES and the number The current choice flashes.
Page 28: Caller Id
Caller ID Your phone has a caller ID (CID) with call waiting feature that works with service from your local phone service provider Caller ID with call waiting lets you see who’s calling before you answer the phone, even when you’re on another call You may need to change your phone service to use this feature Contact your phone service provider if: •...
Page 29: About Call History (Caller Id)
Press C a l l e r ’ s t e l e p h o n e number Caller’s name VTECH 1-234-567-8900 6:10 Time of call ) in the upper right corner, indicating the party has called more than once...
Page 30: Delete Records From Call History
Caller ID Delete records from call history Delete a specific call: 1 Locate the record you want to delete from call history 2 Press the CHAN/REMOVE key to delete. You’ll hear a confirmation beep. Delete all calls: 1 With the handset in idle (off) mode, press and hold the CHAN/REMOVE key to delete The screen displays ERASE ALL NO YES.
Page 31: Display Screen Messages
Caller ID 2 If you wish to change how the number is stored, press# The screen displays any alternate dialing sequences available for this call (area code + number; 1 + area • Caller ID numbers may code + number; number only; 1+ number) See the note appear with an area code that may not be in the side margin for more information on changing...
Page 32: Answering System Operation
Answering system operation Audible indicators Your telephone system gives you voice prompts for feature operations and voice confirmations when you press a button or complete an operation Setting the clock 1 Make sure the answering system is on 2 Press CLOCK The system announces the clock setting (e g day, time and year), then announces: “To set the clock, press CLOCK.”...
Page 33: Record Your Announcement
Answering system operation If you choose not to record a personalized announcement, the pre-recorded announcement will say “Hello, please leave a message after the tone.” • Announcements less than two seconds Repeat or playback previous in length will not be message In setup, use to recorded change settings...
Page 34: Delete Your Announcement
Answering system operation Delete your announcement Press DELETE during announcement playback The system will use the pre-recorded announcement until you record a new one Setup the answering system 1 Press SETUP until the system announces the feature you want to set Refer to the feature summary below for a description of the features and your choices 2 Press SKIP or REPEAT until the system announces the desired setting 3 Press SETUP to confirm your selection and move on to the ne�t feature, or press...
Page 35 Answering system operation Message alert tone <current setting>, to change the setting, press SKIP or REPEAT, • You can exit feature to continue setup, press SETUP. setup at any time by pressing PLAY/STOP Delete messages • To delete a message, press DELETE while the message is playing Press and hold DELETE...
Page 36: Listen To, Save & Delete Messages
Answering system operation Listen to, save & delete messages The system automatically saves your messages until you delete them, and can store approximately 11 minutes of messages, memos, and announcements (up to a maximum of 95 messages) A message or memo can be up to four minutes long The message window will flash to alert you to new, unplayed messages.
Page 37 Answering system operation Window display: 1-95 0-95 (flashing) 1-95 & F (alternating) 1-99 (counting) 99 (flashing) 1-95 1-95 (flashing) 1-8 (steady for two seconds) 10-99 (steady for two seconds) ON or OF (steady for two seconds) -- (steady) -- (flashing) When: There are no messages Total number of old message(s)
Page 38: Answering System Operation - Remote Access
Answering system operation - remote access Accessing the answering system remotely You can access many features of this system remotely from a touch tone phone 1 Dial your telephone number 2 When the system answers, enter your remote access code If the memory is full, it announces “Memory is full”...
Page 39 Answering system operation - remote access Function: • If no key is pressed Review previous message within five seconds of entering remote access, the voice Delete message menu will be announced After the voice menu Record announcement announcement, if no key is pressed within 20 seconds, Turn system off the remote...
Page 40: Display Screen Messages
Display screen messages Screen displays: ** RINGING ** CONNECTING PHONE ON ** PAGING ** BATTERY LOW SCANNING OTHER HANDSET ON OR OUT OF RANGE RINGER OFF When: There is a call coming in The handset is waiting for dial tone The handset is in use The telephone base is paging the handset The battery needs to be recharged...
Page 41: Battery Information
Battery information Battery care and performance: After your battery is fully charged, you can expect the following performance: • If you repeatedly get a Operation low battery indicator, even after charging While in use (talking) overnight, the battery While not in use (standby*) should be replaced * Handset is off the telephone base or charger but not in use •...
Page 42: Troubleshooting
Troubleshooting If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have difficulty after trying these suggestions, call VTech Communications at 1-800-595-9511 In Canada, call VTech Telecommunications Canada Ltd at 1-800-267-7377 Problem Suggestion My telephone does not •...
Page 43 Troubleshooting Problem Suggestion Make sure the handset is placed in the charger correctly The CHARGE light on the The battery does not • telephone base or charger should be on charge in the handset or the handset battery • If the cordless handset is in the charger or in the telephone base but the CHARGE light is not on, refer to The charge light is off in this section does not accept It may be necessary to purchase a new battery Please refer to the Batteries section of...
Page 44 Troubleshooting Problem Suggestion The CHARGE/IN • This is a signal that the battery is very low, completely depleted, when there is no electrical USE Indicator on the contact between the battery and the telephone base or when the telephone line is in use telephone base is •...
Page 45 Troubleshooting Problem Suggestion The telephone does • Make sure the ringer is on (See page 9) not ring when there is • Make sure the telephone line cord and power adapter are plugged in properly (see page 4) an incoming call •...
Page 46 Troubleshooting Problem Suggestion I cannot dial out • First, try all the above suggestions • Make sure there is a dial tone before dialing It is normal if the cordless handset takes a second or two to synchronize with the telephone before producing a dial tone Wait an extra second before dialing •...
Page 47 Troubleshooting Problem Suggestion There is noise • The handset may be out of range Move it closer to the telephone base • Appliances or other cordless telephones plugged into the same circuit as the telephone base or interference can cause interference Try moving the appliance or telephone base to another outlet during a telephone •...
Page 48 Troubleshooting Problem Suggestion My caller ID features • Caller ID is a subscription service You must subscribe to this service from your local telephone are not working company for this feature to work on your telephone properly • The caller may not be calling from an area which supports caller ID •...
Page 49 Troubleshooting Problem Suggestion The answering system • Make sure the answering system is on When the answering system is on, the red light on the ANSWER ON/OFF key should be lit does not answer after the correct number of • If Toll Saver is activated, the number of rings changes to two when there are new messages rings waiting (see page 31)
Page 50 Troubleshooting Suggestion Problem The messages on • Press the system are very difficult to hear. Make sure your “Remote Access Code” is correct (see page 35 and 36) The answering system • does not respond to • Make sure you are calling from a touch-tone telephone When dialing a number, you should hear remote commands tones If you hear clicks, then it is not a touch-tone telephone and cannot activate the answering system...
Page 51 Troubleshooting Problem Suggestion Common cure for • If the unit is not responding normally, try putting the cordless handset in the telephone base or electronic equipment the charger If it does not seem to respond, try the following (in the order listed): 1 Disconnect the power to the telephone base 2 Disconnect the battery on the cordless handset and the spare battery in the telephone base 3 Wait a few minutes before connecting power to the telephone base...
Page 52: Maintenance
How long is the limited warranty period? • The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase If VTech repairs or replaces a Materially Defective Product under the terms of this limited warranty, this limited warranty also applies to repaired or replacement Product for a period of either (a) 90 days from the date the repaired or replacement Product is shipped to you or (b) the time remaining on the original one-year warranty;...
Page 53 VTech assumes no risk for damage or loss of the Product in transit • If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize...
Page 54: Important Safety Instructions
Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: Read and understand all instructions Follow all warnings and instructions marked on the product Unplug this product from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning Do not use this product near water (for example, near a bath tub, kitchen sink or swimming pool) Do not place this product on an unstable surface, such as a table, shelf or stand The product may fall, causing serious damage...
Page 55: Fcc, Acta And Ic Regulations
FCC criteria The handset may be safely held against the ear of the user The telephone base shall be installed and used such that parts of the user’s body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more If you choose to use a clipping device, please make sure to only use the supplied VTech belt clip...
Page 56: The Rbrc ® Seal
RBRC ® 800-8-BATTERY™ for information on Ni-Cd battery recycling and disposal bans/restrictions in your area VTech’s involvement in this program is part of its commitment to protecting our environment and conserving natural resources RBRC ®...
Page 57: Technical Specifications
Technical specifications Enhanced 5.8GHz Technology - Dual band transmission combines the best of 5 8GHz and 900MHz technolo- gies, providing enhanced performance over standard cordless telephones Frequency control Crystal controlled PLL synthesizer Transmit frequency Base: 912 75 - 917 10 MHz Handset: 5863 80 - 5872 5 MHz Receive frequency Base: 5863 80 - 5872 5 MHz...
Page 58: Index
Limited Warranty 49 Maintenance 49 www.vtechphones.com Operating range 17 Parts checklist 1-3 Parts checklist for ia5865/ia5870 1 Parts checklist for ia5878/ia5884 2 Parts checklist for ia5882/ia5890 3 Reassign locations in speed dial 24 Record a memo 33 Record your announcement 30...
Page 59 Store a speed dial entry 22 Technical specifications 54 Telephone base layout 11 Telephone base operation 14 Telephone operation 10 Temporary tone dialing 15 The RBRC seal 53 ® Troubleshooting 39 Voice menu 35 Volume 9, 12 www.vtechphones.com...
Page 60 VTECH TELECOMMUNICATIONS LTD A member of THE VTECH GROUP OF COMPANIES Distributed in the U S A by VTech Communications, Inc Beaverton, Oregon Distributed in Canada by VTech Telecommunications Canada Ltd , Richmond, B C Copyright ©2007 for VTECH TELECOMMUNICATIONS LTD...
Page 61 User’s manual w w w v t e c h p h o n e s c o m Models: ia5865/ia5870/ ia5878/ia5882/ia5884/ ia5890...

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