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Troubleshooting
If your phone is not performing to your expectations, please tr y these simple steps f irst.
S S y y m m p p t t o o m m
The status LED won´t light
when the handset is
placed in the base unit.
The audio sounds weak
and/or scratchy.
Can´t make or receive calls.
The handset doesn´t ring
or receive a page.
Severe noise interference.
The Caller ID/CIDCW does
not display.
• Make sure the AC adapter is plugged into the base unit and wall outlet.
• Make sure the handset is properly seated in the base unit.
• Make sure the charging contacts on the handset and base unit are clean.
• Press chan during a call to help eliminate background noise.
• Make sure that the base unit antenna is in a ver tical position.
• Move the handset and/or base unit to a different location away from metal objects or appliances and
try again.
• Make sure that you are not too far from the base.
• Check both ends of the base unit telephone line cord.
• Make sure the AC adapter is plugged into the base unit and wall outlet.
• Disconnect the AC adapter for a few minutes, then reconnect it.
• Reset the digital security code (See page 29).
• Make sure line 1 or line 2 is pressed.
• The batter y pack may be weak. Charge the batter y on the base unit for more than 15 hours.
• The handset may be too far away from the base unit.
• Place the base unit away from appliances or metal objects.
• Reset the digital security code (See page 29).
• Keep the handset away from microwave ovens, computers, remote control toys, wireless
microphones, alarm systems, intercoms, room monitors, fluorescent lights, and electrical appliances.
• Move to another location or turn of f the source of interference.
• The handset was picked up before the second ring.
• The call was placed through a switch board.
• Call your local telephone company to verify your Caller ID service is current.
• Make sure that the CIDCW option is set to "
• Charge the handset.
S S u u g g g g e e s s t t i i o o n n
".
A D D I T I O N A L I N F O R M A T I O N [ 31 ]
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