How To Resolve Postage Refill Issues - Pitney Bowes Connect+ Series Operator's Manual

Troubleshooting

How to resolve postage refill issues

This procedures describes some common problems with refilling postage and how to correct them.
Issues
Postage refill cannot be completed.
Cause(s)
Account balance too low. You do not have enough money available for the selected refill amount.
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The requested refill amount is greater than the amount your meter can hold.
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The requested refill amount is greater than the maximum refill allowed.
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The requested refill amount is too low.
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Refill amount is not in accepted currency increments.
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The connection to IntelliLink® has been dropped.
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Resolution
If you are refilling your meter manually, you need to change the refill amount you have selected.
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Try refilling your meter again (your connection to IntelliLink® may have dropped).
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Pitney Bowes Operator Guide February, 2018 Page 347 of 349