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C
C-4 Troubleshooting
Clearing the server
Clearing the server is an Administrator option that can be used as a last resort if a job
persists in the system and prevents printing despite attempts to cancel or delete it.
Clear the server if all other troubleshooting methods have failed.
You can clear the server from the Control Panel (see the
Configuration
Guide) or by
using the Server > Clear Server command in Command WorkStation or the
Server > Clear Server command in Command WorkStation LE. In Command
WorkStation, you can delete the following jobs individually: held jobs, active jobs,
printed jobs, archived jobs, FreeForm masters, and scan jobs.
Users are unable to connect to the GA-1121
If users are unable to connect to the GA-1121, or are unable to find the GA-1121 from
their workstations, the network administrator may need to troubleshoot their network
connections, and check settings on the servers they use for printing. If settings have
changed, it may be necessary to reconfigure the GA-1121.
For example, if print servers or print queues on a Novell server are renamed or deleted,
or if accounts or permissions are changed, the GA-1121 administrator may have to edit
settings or enter new settings in IPX (Novell) Setup to reflect the new configuration.
If users cannot connect to the GA-1121 with Fiery Downloader from a Windows
client computer, you may need to reconfigure the utility's connection to the server. For
details, see the
User Software Installation
Guide.
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