Microtek ScanMaker IIG User Manual page 214

15 Problems with the Transparent Media Adapter (TMA).
Solution: Check the following:
• If you have a ScanMaker II scanner, make sure your TMA is of a
matching model (TMA for the ScanMaker II). If not, call your dealer
and exchange the TMA for the correct one.
Also, older ScanMaker II scanners may not work with the TMA unless
you upgrade the board inside the scanner.Take note of the following:
1 If the serial number on your scanner is S2B5720701 or below, call
Microtek to arrange for a scanner upgrade (US $350).
If the serial number on your scanner is above S2B5720701 (ex.
2
S2B5720702), your scanner needs to have Firmware version 5.61.
The firmware version of your scanner is marked on the scanner box as
F/W: version number. If you do not have firmware version 5.61 or
higher, you need to replace the chip inside your scanner with the one
provided in the TMA box.
Note For more information and further details on chip replacement,
see Appendix I, EPROM Installation for the Transparent Media
Adapter. Please see the Readme or Click Me file in the
ScanWizard window group.
• If you have a ScanMaker II
matching model (TMA for the ScanMaker II
and exchange the TMA for the correct one. In addition, make sure an
external power supply was provided with the TMA in the TMA package,
and connect the power supply to the scanner for the TMA to operate
properly.
• If you have a ScanMaker III scanner, make sure the TMA cable is
connected on the back of the ScanMaker III scanner and that the screws
are very tight. Otherwise, it is possible that the TMA may not work.
• See #19.
scanner, make sure your TMA is of a
SP
). If not, call your dealer
SP
Appendix B: Troubleshooting B-7