Microtek ScanMaker IIG User Manual page 207

Calling Technical Support
If you need to call Technical Support, please have the following information ready:
• Your scanner model: Example: ScanMaker II, IISP, IIHR, III, E3 or E6.
The model name is indicated on the front of the scanner, not the back.
• The scanner's serial number. This can be found on the outside of the box in
which your scanner was packed and on the back of the scanner, near the
SCSI ports. The serial number is usually on a sticker, indicated by the
letters "S/N" and followed by an alphanumeric code. Example:
S/N:S275700732.
• Your computer name and model
• The version number of ScanWizard for Windows. This is indicated on the
ScanWizard software disk.
• Your system components, or the devices on your system, such as an
external hard drive, CD-ROM, etc.
• Software being used with your scanner.
Important
Aside from having the above information ready, please make sure that
when calling technical support, you (or someone calling for you) are
knowledgeable about the basic operations that may need to be per-
formed on PCs. These procedures include:
• How to edit the CONFIG.SYS file
• How to edit the Windows WIN.INI file
• How to install a card in your PC, and how to remove it
• Basic knowledge of DOS, Windows, and commonly used commands
in both systems.
Microtek's technical support will not walk you through these proce-
dures. You are assumed to have knowledge of your DOS and Windows
systems.
Returns for Repair
All products to be returned for repair must be accompanied by a Repair
Merchandise Authorization (RMA) number. No product will be accepted for
return without an RMA number.
Appendix: Product and Technical Support A-3