Microtek ScanMaker IIG User Manual page 209

Appendix B: Troubleshooting...
b) If you purchased your scanner more than 30 days ago, call the nearest
service center or Microtek directly.
If your lamp is on and the READY light is on but the scanner doesn't scan
or doesn't seem to work, try testing the scanner to see if it is a scanner-
related hardware problem. To do this, disconnect the scanner from the
computer, set the SCSI ID to #7, and turn it on. The scanner will scan
continuously. If it does not, there is a hardware problem. Contact your
dealer and tell them the situation.
4 The scanner's READY light does not come on; you have a Transparent Media
Adapter attached. (Also see troubleshooting tip #14.)
Solution: Disconnect the Transparent Media Adapter (TMA) and see if
the scanner comes ready this time. If not, see the solution outlined in
situation #2.
If the scanner comes ready on its own but doesn't come ready if attached to
the TMA, you may have a problem with the gray template that comes with
the TMA, or you may have a problem with the external power supply.
To resolve this situation, check the following:
• Make sure you have attached an external power supply (included with
the TMA if needed) if your scanner model (such as the ScanMaker II
requires one. The power supply is needed for the TMA to function.
• Make sure the TMA model matches your scanner (check the outside of
the TMA box to verify this). If you have the wrong or mismatched TMA
model, call your dealer and exchange it for the correct one.
• Next, install the TMA (and the power supply if it has one), and close the
TMA top. Make sure that nothing is placed inside the scanner on the
glass surface, and then turn the scanner on. You should now get a ready
light.
If your lamp is on and the READY light is on but the scanner doesn't scan
or doesn't seem to work, try testing the scanner to see if it is a scanner-
related hardware problem. To do this, disconnect the scanner from the
computer, set the SCSI ID to #7, and turn it on. The scanner will scan
continuously. If it does not, there is a hardware problem. Contact your
dealer and tell them the situation.
B-2 Microtek User's Guide for Windows
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