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© 2019 Avaya Inc. All rights reserved
Known Issues
Avaya performs effective testing of each software version. Patch software may be available to fix
known issues of this software version. Please contact Avaya's Customer Support Service for
further information.
This section details the list of known issues for this version. Issues are common to Avaya XT
Series.
Table 5:
List of known issues in this version
Category
System Setup
Recovery Mode
I/O Connections
Release Notes for Avaya XT Series
Case Number/
Description of issue
Ticket ID
Echo cancellation issue when
audio out of HD2 is enabled
(HD2 is connected to a track of
the XT audio mixer) and HD2
audio output is heard in the
room through loudspeakers or a
monitor.
Echo cancellation issue when
using HD2 as single monitor
Some HD monitors crop the
output.
Additional monitor/Cloned
monitor may become black
during the call
Placing the camera on top of the
QC#12897
system may cause the system to
overheat and reset.
SI #161693: [Executive] During
the XT Control app installation
QC#20476
(using Internet Explorer)
appears a security warning
about an 'unknown' publisher.
In Recovery Mode, only lower
slot can be used to plug an USB
key for software upgrade
Sometimes the system displays
RVXT5000-1118
black video when forced to start
in recovery mode
In Recovery Mode, you can only
use HD1 monitor and Ethernet
QC#11258
cable connected to GLAN1. A
QC#25349
message 'Starting System...'
appears for about 50 seconds at
system start up.
Camera is not recognized or is
All cameras
not working properly.
When in auto-tracking mode
TC220 Tracking
manual parameters are not
Camera
applied
Solution/Workaround
In Configure > Advanced > I/O Connections > Audio
– Outputs > Tracks > Outputs from tracks: Set HD2
to Off.
Connect the single monitor to HD1. HD2 should be
used only as additional monitor.
If the borders of the graphical menus are not fully
visible, select Configure > Quick Setup from the
Main menu. Select Next in the Quick Setup to adjust
how the menu is displayed in the monitor. You can
also resize the local and received presentation on
the additional monitor from the web interface.
Select Administrator Settings > I/O Connections >
Monitor > Graphical Adjustments.
It is strongly suggested to use two monitors of the
same Vendor/Brand/Model, with the same settings.
In particular, do not mix 1080p/720p monitors.
During a call, do not change monitor resolutions and
do not connect/disconnect monitors
Place the camera near the system.
The warning appears because the XT Control
application is not signed: continue with the
installation since the content is not harmful for the
PC.
Disconnect and reconnect XT power supply
Connect the camera when the Codec is turned off.
Assure that the Visca cable is connected. Then turn
on the codec and go to
I/O Connection, cameras>Restore defaults.
Restore defaults assures that the optimal defaults
are loaded for the camera. Assure to follow this
procedure especially when changing the main
camera from a model to another.
For TC220, see also next row.
This is by design. To apply parameters, disable auto-
tracking, change parameters and enable again the
auto-tracking.
Known Issues | 24
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