Requesting Technical Support - Juniper SRX5400 Getting Started Manual

For a list of related Junos documentation, see https://www.juniper.net/documentation/software/junos/.
If the information in the latest release notes differs from the information in the documentation, follow the
Junos Release Notes.
To obtain the most current version of all Juniper Networks technical documentation, see the product
documentation page on the Juniper Networks website at www.juniper.net/documentation/.

Requesting Technical Support

Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC).
If you are a customer with an active J-Care or JNASC support contract, or are covered under warranty,
and need postsales technical support, you can access our tools and resources online or open a case with
JTAC.
JTAC policies—For a complete understanding of our JTAC procedures and policies, review the JTAC
User Guide located at www.juniper.net/customers/support/downloads/710059.pdf.
Product warranties—For product warranty information, visit www.juniper.net/support/warranty.
JTAC Hours of Operation—The JTAC centers have resources available 24 hours a day, 7 days a week,
365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called
the Customer Support Center (CSC) that provides you with the following features:
Find CSC offerings:
Find product documentation:
Download the latest versions of software and review release notes:
www.juniper.net/customers/csc/software
Find solutions and answer questions using our Knowledge Base:
Search technical bulletins for relevant hardware and software notifications:
Join and participate in the Juniper Networks Community Forum:
Open a case online in the CSC Case Manager:
To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool
located at https://tools.juniper.net/SerialNumberEntitlementSearch.
Opening a Case with JTAC
www.juniper.net/customers/support
www.juniper.net/documentation/
kb.juniper.net
www.juniper.net/company/communities
www.juniper.net/cm
https://www.juniper.net/alerts
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