Call Transfer Administration - Avaya 9600 Series Administering

Note:
You can use MSGNUM only when you aliase the deskphone using non-native support. You
must configure messaging for native support. A separate Voice Mail extension can be
administered for each station.
Related links
Communication Manager Administration

Call transfer administration

This section provides information about call transfer behaviors to consider when you administer
the call server. The phone application presents a user interface, based in part on the deduction of
the call state. The following server-based features can interact with the user interface resulting in a
call state that might need explanation:
• The system parameter Abort Transfer? is set to Yes. After you start a transfer, you cannot
press a non-idle call appearance until the transfer is complete or the transfer is aborted.
• The system parameter Abort Transfer? is set to No: The transfer proceeds normally even if
the user presses a non-idle call appearance before the transfer is complete.
• The system parameter Transfer Upon Hang-up is set to No: The user must press the
Complete softkey after dialing the intended destination for the transfer to be completed.
• The system parameter Transfer Upon Hang-up is set to Yes: The user can hang up
immediately after dialing and the transfer proceeds normally.
The features Abort Transfer and Transfer Upon Hang-up can interact. If a user initiates a transfer,
dials the destination, and hangs up without pressing the Complete softkey, the three possible
outcomes are:
• The transfer is completed. Transfer Upon Hang-up is set to Yes, regardless of the Abort
Transfer? setting.
• The transfer is aborted. Transfer Upon Hang-up is set to No and Abort Transfer? is set to
Yes.
• The transfer is denied. Transfer Upon Hang-up is set to No and Abort Transfer? is set to No
and the call appearance of the transferee remains on soft hold.
Attempts to transfer an outside call to an outside line are denied. However, the user can drop the
denied destination and initiate a transfer to an internal destination.
You can use the Toggle Swap feature to swap the soft-held and setup call appearances. That is,
the setup call appearance becomes soft-held, and the soft-held call appearance becomes active
as the setup call appearance. This feature works only once the setup call appearance is
connected on a call. If Toggle Swap is pressed while the setup call appearance has ringback, the
call server sends a broken flutter to the setup call appearance. If you press Toggle Swap while the
setup call appearance is still dialing, Toggle Swap is ignored without a broken flutter. Toggle
swapping the hold status of call appearances can be confusing to the user.
March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.
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Comments on this document? infodev@avaya.com
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