VeriFone VX520 Quick Reference Manual

CREDIT SALE CREDIT REFUND
• Select SALE • Press the purple
• Enter sale amount and press ENTER • Select REFUND
• Enter refund amount and press
– Enter tip amount and press ENTER, or press
• Select YES
ENTER to bypass.
• Swipe customer card or manually enter
YES
• Select
account number and press
• Swipe customer card or manually enter
• Select CREDIT
ENTER
account number and press
– Enter expiration date (MMYY)
CREDIT
• Select
and press
– Enter expiration date (MMYY) and press
• Terminal dials out, and receipt prints
ENTER
YES
– Card present? Select (if No, see Mail/
Phone section) DEBIT REFUND
– Imprint the card and press ENTER
• Press the purple
– Enter V-Code and press ENTER, or press • Select REFUND
• Enter refund amount and press
ENTER to bypass
• Select YES
– If bypassed, select V-CODE option: NO (no
• Swipe customer card or manually enter
V-Code), XREAD (unreadable), or XPROV
account number and press
(not provided)
DEBIT
• Select
– Enter Zip Code and press ENTER
• Have customer enter PIN on PIN pad
• Terminal dials out, and receipt prints
and press
• Enter original transaction date (MMDDYY),
and press
MAIL/PHONE SALE
• Enter original time (HHMMSS),
DOWN ARROW
• Press the purple key
and press
PHONE ORDER
• Select
• Terminal dials out, and receipt prints
ENTER
• Enter sale amount and press
– Enter tip amount and press ENTER, or
REVERSAL (FULL/PARTIAL)
press ENTER to bypass.
• Select YES
Reversals may only be processed on sales
• Manually enter account number and press within the current batch.
ENTER
• Enter expiration date (MMYY) and press • Press the purple
ENTER Reversal displays
• Select option: PHONE or WEB • Select REVERSAL
– If Web, encrypted? Select YES or NO • Select FULL
(partial amount reversed)
• Enter purchase order number, and press
ENTER • Select retrieval method:
AMT
ENTER or (amount)
• Enter V-Code and press , or press
ENTER • Enter retrieval information,
to bypass
and press
– If bypassed, select V-CODE option: NO (no
• Transaction displays on screen; select
V-Code), XREAD (unreadable), or XPROV
(reverses trans),
(not provided)
NEXT
or
• Enter street address number and press
– If No or Next, follow prompts.
ENTER
– If partial reversal, enter the dollar amount
ENTER
• Enter Zip Code and press
to be reversed and press
• Terminal dials out, and receipt prints
• Terminal dials out, receipt prints
DEBIT SALE
• Select SALE
• Enter sale amount and press ENTER
• Select YES
• Swipe customer card
• Select DEBIT
– Enter cash back amount and press ENTER
• Have customer enter PIN on PIN pad and
ENTER
press
• Terminal dials out, and receipt prints
TERMINAL MESSAGES
DOWN ARROW key AMOUNT DUE/BALANCE DUE:
authorization has occurred. Ask customer
ENTER for another form of payment for the
remaining balance of the sale. Press ENTER
to print the receipt. Pressing CANCEL will
not void the transaction.
ENTER
AVS (ADDRESS VERIFICATION SERVICE):
if the street address and ZIP code entered
ENTER
match the customer's billing address.
CALL: Call Voice Authorization Center. If
approved, proceed with Offline Entry.
DOWN ARROW key
HOLD/CALL OR PICK UP CARD:
Use Code 10 procedure. Call the Voice
ENTER
Authorization Center.
CARD SWIPE ERROR:
ENTER
read. Swipe card again or manually key-in
account number.
ENTER
COMM ERROR:
A communication error has
occurred. Check line connections,
ENTER
call Help Desk.
ENTER
GB (NUMBER): Good batch. Batch transmission
accepted.
MANUAL ENTRY NOT ALLOWED:
transaction will not allow manual entry.
Debit cards may not be manually keyed-in.
DOWN ARROW key until QD (NUMBER) OR RB (NUMBER):
Duplicating or Rejected Batch. Call Help
Desk.
(full amount reversed) or PARTIAL
RECORD NOT FOUND:
INV#
(invoice #) found in terminal batch.
SETTLE FAILED, RETRY:
ENTER call help desk.
YES
NO V-CODE: Verification Code. A 3-4 digit non
(returns to last screen),
embossed number found on card signature
(scrolls to next trans)
panel or near embossed account number
on front. V-code may be prompted for on a
manually-entered transaction.
ENTER
Scroll Tip
0300012
V051514
© 2014 Total System Services, Inc. All rights reserved worldwide. TSYS is a federally registered service mark of Total System Services, Inc. Other marks are trademarks
or registered trademarks of their respective owner.
A partial
Checks
Hold the card.
Magnetic stripe did not
Current
Quit
Invoice number is not
Bank Name ______________________
Settlement failed,
Bank Phone ______________________
Help Desk Phone __________________
V Number _______________________
Voice Authorization Phone ____________
Merchant Number ID _______________
Reprint Reports
Other __________________________
ALPHA
_______________________________
www.tsysacquiring.com
Quick
Reference
Guide
VERIFONE® VX520
R E S T A U R A N T