VeriFone VX520 User Manual
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VeriFone VX520 User Manual

Emv
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See also: Reference Manual , User Manual
Merchant #:
þÿ
Merchant Name:
þÿ
Visa/MC Voice Authorization:
Acumen Help-Desk:
Terminal and Account User Guide
Verifone VX520 EMV
þÿ
þÿ

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Summary of Contents for VeriFone VX520

  • Page 1 Terminal and Account User Guide Verifone VX520 EMV Merchant #: þÿ Merchant Name: þÿ Visa/MC Voice Authorization: þÿ Acumen Help-Desk: þÿ...

  • Page 2: Table Of Contents

    Contents Installation Guide......................... 1-2 Powering On........................... 3 Navigating the Terminal........................4 Adding Static IP Address......................... 5 EMV Chip Technology and Contactless Payments.................6 Integrated Contact/Contactless Chip Card Transactions..............7 Performing Transactions......................8-15 Additional Transaction Prompts....................16 Multi-Merchant Functionality......................16 Clerk/Server Setup........................16 Merchant Responsibilities......................

  • Page 3: Installation Guide

    Installation Guide VX520 Contactless Paper Load Remove Back Cover Powering On...
  • Page 4 Connect Communication Method Phone Internet Comms Comms RJ-11 RJ-45 Attach PinPad (Optional) RS-232 Replace Back Cover...

  • Page 5: Powering On

    Powering On 03/31/17 16:00 Powering On: CommServer After powering on, or after power interruption the Select the function key for SOFTPAY terminal will display the SOFTPAY to activate the credit VMAC menu. card application.

  • Page 6: Navigating The Terminal

    Navigating the Terminal 03/31/17 16:00 Batch: Function Keys: Displays when batch Sale Use function keys to is open. Settlement select from the menu. Hot Key Functions: Void Use hot keys beneath the display to select additional functions. Command Keys: Use command keys to Direct terminal.

  • Page 7: Adding Static Ip Address

    Adding Static IP Address STOP! If your POS terminal communication method is internet and you have assigned a Static IP Address, you must enter the address information into the terminal before first use. (Contact your IT support if needed). This column intentionally left blank Press Ø...

  • Page 8: Emv Chip Technology And Contactless Payments

    Your terminal will instruct the customer when to remove their card. CONTACTLESS PAYMENTS Your Verifone terminal may also support contactless payments. Some customers may present a dual interface card (a card capable of both contact and contactless transactions), a fob, or may want to use their mobile phone to pay.

  • Page 9: Integrated Contact/Contactless Chip Card Transactions

    Integrated Contact/Contactless Chip Card Transactions CONTACT PAYMENTS When a customer presents a chip card, you should initiate a sale and then pass or turn the POS terminal to the customer* (if you do not have an external PIN pad). The customer inserts their card into the chip reader at the bottom of the terminal where it should remain until the transaction completes.

  • Page 10: Performing Transactions

    Performing Transactions CREDIT CARD SALE (CONTACT/CONTACTLESS): TERMINAL DISPLAY OPERATOR ACTION Date & Time Press F2 Sale Sale Settlement Void Amount: Type Sale Amount Press ENTER 0.00 Sale Press ENTER and pass or turn terminal to customer Total: $ 0.00 (Where Practical) Pass Terminal to Customer Press ENTER...
  • Page 11 DEBIT CARD SALE (CONTACT/CONTACTLESS): TERMINAL DISPLAY OPERATOR ACTION Date & Time Press F2 Sale Sale Settlement Void Amount: Type Sale Amount Press ENTER 0.00 Sale Press ENTER and pass or turn terminal to customer Total: $ 0.00 (Where Practical) Pass Terminal to Customer Press ENTER Sale...
  • Page 12 PIN/SIGNATURE DEBIT CARD SALE (CONTACT/CONTACTLESS): TERMINAL DISPLAY OPERATOR ACTION PIN PAD DISPLAY CUSTOMER ACTION Date & Time Press F2 Sale WELCOME No Action Sale Settlement Void Amount: Type Sale Amount Press WELCOME No Action ENTER 0.00 Sale No Action $0.00 Insert, Tap or 0.00 Customer Inserts Card or Taps...
  • Page 13 CREDIT/DEBIT CARD SALE (HAND KEYED): TERMINAL DISPLAY OPERATOR ACTION Date & Time Press F2 Sale Settlement Void Sale Type Sale Amount Press ENTER Amount: $0.00 Sale Press ENTER Total: $ 0.00 Pass Terminal to Customer Sale Total: $ 0.00 Type Card Number Press ENTER Card Entry/Acct #: Exp Date (MMYY): Type Expiration Date Press ENTER...
  • Page 14 VOID/AUTHORIZATION REVERSAL: TERMINAL DISPLAY OPERATOR ACTION Date & Time Press F3 Void Sale Settlement Void Void Press F1 Yes (to void last transaction) Void Last Trans? Press F2 No (to retrieve by invoice or acct number) Void Press F1 Inv # Inv# Acct# Retrieve By:...
  • Page 15 REFUND: TERMINAL DISPLAY OPERATOR ACTION Date & Time Press Sale Settlement Void Refund Press F1 Refund Auth Only Force Reprint Refund Type Refund Amount Press ENTER Amount: 0.00 Sale Press ENTER and pass or turn terminal to customer Total: $ 0.00 (Where Practical) Pass Terminal to Customer...
  • Page 16 FORCE: WARNING: Do not use this function without a valid Authorization Code TERMINAL DISPLAY OPERATOR ACTION Date & Time Press Sale Settlement Void Refund Press F3 Force Auth Only Force Reprint Force Type Sale Amount Press ENTER Amount: $ 0.00 Force Press ENTER Total:...
  • Page 17 BATCH REVIEW: TERMINAL DISPLAY OPERATOR ACTION Date & Time Press Reports Sale Settlement Void REPORTS Press Totals Report Detail Report Clerk Reports Batch Review Press F1 Batch Review Batch History Terminal Rpts EMV Parms BATCH REVIEW Press F2 Totals Review Totals Review Press F3 Detail Review Detail Review...

  • Page 18: Additional Transaction Prompts

    Additional Transaction Access Tip Functions Press to access TIPS. Press the Prompts corresponding F key to retrieve the transaction and follow the prompts. Some transactions may require additional information to complete. Corporate /Business Card Functions Commercial/Purchase cards may require you to enter sales tax/customer number.

  • Page 19: Merchant Responsibilities

    Merchant Responsibilities: Print a report or perform a batch review to verify the transactions in your terminal or software. Close your batch daily to ensure you are charged the lowest interchange rates and your funds will deposit in a timely manner. Merchants using telephone touch-tone capture do not have to manually close the batch.

  • Page 20: Alternate Authorization

    Alternate Authorization: Should your terminal or software at any time become inoperable, or if the authorization network is unavailable, follow the steps below to continue accepting credit/debit cards for payment. Should your terminal become inoperable, you must call the Voice Authorization Center to obtain authorization for a transaction.

  • Page 21: Tips To Avoid Chargebacks

    Tips to Avoid Chargebacks: What is a retrieval request? A retrieval request comes from a cardholder or their bank, requesting to see a copy of a sales draft or a mail order form. This can be done for a variety of reasons ranging from verifying a sale to tax purposes and sometimes fraud reasons. Failure to supply a draft promptly could result in a chargeback.
  • Page 22 If you limit the return or exchange of merchandise your return policies must be clearly indicated on the printed receipt or sales draft near the cardholder signature area or in an area easily seen by the cardholder. Please contact us for instructions.

  • Page 23: Address Verification System (Avs)

    Address Verification System (AVS) Response Codes: The Address Verification System (AVS) is a feature that adds fraud protection on card-not-present transactions. The numeric portion of the customer’s street address and the ZIP code are compared against the information on file with the card-issuing bank.

  • Page 24: Acumen Equipment Terms

    Acumen Connections Equipment Terms: Approval of your merchant account constitutes your acceptance to the terms and conditions set forth in this document. Alterations/Replacement of Equipment Owned and Provided by Acumen Upon request, you must allow Acumen Connections reasonable access to the premises where POS terminals, and or •...

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