Troubleshooting; Error Messages Displayed On The Ux100; Error Codes Sent To The Ecr - VeriFone UX 301 Quick Reference Manual

3 Troubleshooting

This section lists possible problems that may occur with a UX301 device, together with suggested solutions.
Note: The unit comes equipped with tamper-evident labels. The reader contains no user-serviceable parts. Do
not, under any circumstance, attempt to disassemble the unit. Service conducted by parties other than
authorized Moneris representatives may void any warranty.

3.1 Error messages displayed on the UX100

Error Message
Syncing with Moneris
The MID you entered
doesn't match our
record. Press OK to
re-try
Invalid MID
1234567890
Please verify format
Press OK to re-try
Syncing with Moneris
ERR 9003: TMS Error
Press OK to re-try
Or CANC to abort

3.2 Error codes sent to the ECR

Error Code Solution
61001 The merchant ID entered does not correspond to the Merchant ID your device is configured
under. Please confirm your TID and matching MID, then re-enter the correct MID.
61420 This error indicates there is an issue trying to reach TMS. Check your network connection and
ensure that your Ethernet cable is connected correctly to the Ux301.
Getting Started Guide - Moneris UX 301 with Direct Connect
Solution
The merchant ID entered does not correspond to the Merchant ID
your device is configured under. Please confirm your TID and
matching MID, then re-enter the correct MID.
Make sure the complete 13 digit MID is entered, beginning with
0030.
Error 9003 indicates there is an issue trying to reach TMS.
Check your network connection and ensure that your Ethernet
cable is connected correctly to the Ux301.
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