Troubleshoot Pairing; Login Credentials - Polycom VVX 201 Series User Manual

2. Select the folders AppData > Local > Polycom > Polycom BToE Connector.
3. Click the file polycom_BTOE_log.txt.

Troubleshoot Pairing

If you are having trouble pairing your VVX phone with your computer, make sure the Ethernet cable is
plugged into the PC port on the phone.
If the Ethernet cable is connected properly and a warning message that the phone was unable to pair
continues to display, ensure that Polycom BToE Connector is an allowed program in your system's
firewall on your computer.
Procedure
1. Navigate to Start > Control Panel > System and Security > Windows Firewall > Allow a
program through Windows Firewall.
2. Click Change Settings.
3. Search for Polycom BToE Connector in the list of applications and click the check boxes for
Domain, Home/Work, and Public networks.
4. Click OK.

Login Credentials

If your phone has incorrect login credentials, or if you need to resubmit Login Credentials, one of the
following messages or icons display on your phone:
• The message "Login Credentials have failed. Please update them if the information is correct" is
displayed on the screen.
• A lock icon is displayed in the status bar.
• The message "Invalid login credentials" scrolls under the time in the status bar.
• The Calendar icon that displays on the Home screen is not available.
Polycom, Inc.
Troubleshooting
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