How To Process A Mail/Telephone Order/E-Commerce Transaction - VeriFone VX690 User Manual

4.6

How to Process a Mail/Telephone Order/e-Commerce Transaction

How to process a Tip Adjustment
Transactions initiated by mail or telephone are known as MOTO (Mail Order or Telephone
Order) transactions. ECOM (Electronic Commerce) transactions are those initiated over the
Internet.
MOTO and ECOM transactions can be processed on credit and charge cards only, as the
cardholder is not present.
For information on how to register as a MOTO or ECOM merchant, contact Live eftpos on
1300 780 788.
Note:
• Until registered as a MOTO/ECOM merchant you must not process MOTO or ECOM
transactions.
• An authorisation of a MOTO or ECOM transaction only establishes that the funds are
available in the cardholder's account and that the card has not been reported lost or
stolen. It does not guarantee that the person whose name appears on the card is making
the purchase or that the purchase will not be subject to a chargeback.
• You will be liable for all chargebacks on MOTO/ECOM transactions.
• You must retain all merchant receipts for at least eighteen months from the transaction date.
Terminal Screen
READY
Enter Card Number
XXXX XXXX XXXX XXXX
Enter Expiry Date
XX XX
24
Live eftpos integrated User Guide
Next Step
Start by initiating the transaction via the POS interface.
Do not enter the card number on the POS. It will be
entered into the terminal shortly.
29/09/18
Enter the card number into the terminal. Once entered,
press ENTER to proceed.
Enter the card Expiry Date in MMYY format. Once you've
done that press ENTER to proceed.