Fall Back Sales Procedures; Electronic Fall Back - VeriFone VX690 User Manual

7.0

Fall Back Sales Procedures

7.1

Electronic Fall Back

Electronic Fall Back is the ability to continue performing transactions on the terminal, even
when communication with the host system has been lost or the card issuer is unavailable. In
EFB mode, transactions are stored within the terminal and manual vouchers are not required.
After communication has been restored, the terminal forwards the stored transactions to
Live eftpos for processing.
The Electronic Fall Back (EFB) facility is available only when enabled on the terminal, and only
for certain card types.
When processing in EFB Mode some differences apply to normal 'online' processing:
• For credit card transactions that are over your credit card floor limit (your merchant
letter of offer contains your debit and credit floor limits), you will be required to enter an
authorisation number which you can obtain by calling 132 415. Alternatively ask your
customer for an alternate means of payment.
• Signature capture is required on all EFB transactions regardless of the account selection
or whether PIN was entered.
• Cheque/Savings account transactions exceeding your debit card floor limit will be
declined. Ask your customer for an alternate means of payment.
When communication has been lost and the amount of the transaction is over your floor
limit, the terminal will display the following:
Terminal Screen
ENTER AUTH ID
ON POS
VERIFY SIGNATURE
CORRECT?
CREDIT SALE
APPROVED
Note: You are reminded that you must not "split" a sale in order to avoid obtaining
authorisation.
Next Step
You will be required to enter an authorisation number, which
you can obtain by calling 132 415.
Key in the authorisation number on the POS and press
ACCEPT.
Have the customer sign the receipt. If the signature matches
the signature on the card, press YES on the POS. Otherwise
press NO.
This message will be displayed if the transaction is approved.
Live eftpos integrated User Guide
43