Refund - VeriFone VX690 User Manual

4.3

Refund

How to process a Refund transaction
Refunds may only be processed where there was an initial valid transaction on the same card.
If a customer returns a purchase, or if an incorrect amount was charged, process a refund as
follows:
Terminal Screen
READY
29/09/18
REFUND
PRESENT CARD
REFUND
MASTERCARD
SELECT ACCOUNT
REFUND
MASTERCARD SAV
Key PIN
XXXX
Next Step
Start by initiating the transaction via the POS interface.
Keep in mind that this transaction type may be password
protected for risk/security purposes.
X
Bring the card into contact with the terminal by swiping,
inserting or tapping it.
Have the customer select an account on the terminal screen.
Note: The terminal will only display the available accounts for
the card entered.
X
Ask the customer to enter their PIN on the terminal and press
ENTER, or just press ENTER to sign (if allowed*).
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